You engage with clients to understand their needs and drive user adoption. You facilitate workshops and build relationships to enhance their experience and ensure the successful implementation of innovative strategies.
Anforderungen
- •Experience in innovation and foresight.
- •Exceptional written and verbal communication skills.
- •Proven project management skills.
- •Strong analytical mindset.
- •Interest in the software industry.
- •Positive and collaborative personality.
- •At least 5 years of experience.
- •Flexibility and team spirit.
Deine Aufgaben
- •Identify customer innovation needs and objectives.
- •Support clients in fostering user adoption.
- •Facilitate meetings and workshops for clients.
- •Build relationships with key stakeholders.
- •Collaborate to enhance the customer journey.
- •Become an expert in innovation management.
Deine Vorteile
Competitive salaries against industry standards
Original Beschreibung
## Customer Success Manager (m/f/x) in Nuremberg
###### Permanent employee, Full-time ·Nürnberg
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##### Your Contribution
###### Are you passionate about innovation and ready to make a real impact in the world of innovation management? We're looking for a proactive and enthusiastic Customer Success Manager to join our team in Nuremberg. As a key member of our Customer Success department, you'll play a pivotal role in fostering client relationships, optimizing operations, and driving innovation within organizations using our cutting-edge ITONICS platform.
##### Your Day-to-Day Tasks
* **Understand Customer Needs**: Unlock innovation needs, objectives, and customer use cases to ensure the ITONICS platform is effectively leveraged to achieve customer goals
* **Drive User Adoption**: Support clients in fostering user adoption and managing change within their organizations to ensure high satisfaction, impact, and retention.
* **Lead Strategic Meetings and Workshops**: Facilitate engaging meetings and workshops and provide actionable plans to drive business value and empower clients to lead internal change programs.
* **Build Strong Relationships**: Serve as a trusted advisor to key stakeholders, evangelizing ITONICS capabilities while collaborating with the account management team to identify and position upsell opportunities.
* **Deliver Exceptional Customer Experiences**: Collaborate with cross-functional teams to provide an outstanding customer journey.
* **Innovate Innovation**: Be(come) an expert in innovation management to identify opportunities for enhancing our offerings and methodologies.
##### Your Skills & Qualifications
* **Innovation Expertise**: Demonstrated interest and experience in innovation, foresight, and growth, supported by academic or professional training in these fields.
* **Communication Excellence**: Exceptional written and verbal communication skills, with the ability to engage senior management and C-level executives in both German and English.
* **Project Management**: Proven project management skills to drive operational efficiency and effectiveness while meeting time, quality, and cost objectives.
* **Analytical Problem-Solving**: Strong analytical mindset with a solution-oriented approach and a “get-things-done” attitude.
* **Tech-Savvy Mindset**: A genuine interest in the software industry and the ability to effectively communicate with software engineering teams.
* **Collaborative Spirit**: Positive, collaborative, and inspiring personality with a passion for working in multicultural environments.
* **Professional Experience**: For senior roles: At least 5 years of professional experience in innovation management, consulting, customer success, or related fields.
* **Adaptability and Creativity**: Flexibility, team spirit, resilience, enthusiasm, creativity, and a good sense of humor.