Customer Success Manager EU(m/w/x)

## Customer Success Manager EU (m/f/x) #### Who We’re Looking For: We are looking for an accomplished technical Customer Success Manager to join our Customer Success team in the EU. The ideal candidate will have a proven track record in managing the success of tools within the ERP, PLM, or PIM domains, with a strong preference for experience in sustainability or Life Cycle Assessment (LCA) practices. In this pivotal role, you will be instrumental in driving the success and growth of our large enterprise manufacturing customers. Your expertise will be crucial in providing consultation on LCA topics, while also addressing risk, compliance, and costing. As a key member of our team, you will collaborate closely with our implementation team to ensure seamless customer renewals, growth, and satisfaction. #### What You’ll Do: 1. **Customer Consultation & Support:** * Provide expert guidance on lifecycle assessment (LCA) to help customers meet their sustainability goals. * Offer domain and technical support on risk management, compliance, and cost optimization. * Develop and maintain strong relationships with customers, acting as a trusted advisor on sustainability topics. 2. **Customer Success & Growth:** * Drive customer renewals by ensuring they achieve their desired outcomes with our solutions. * Identify opportunities for upselling and cross-selling to promote customer growth. * Collaborate with customers to develop project plans, ensuring accountability and success for both parties. 3. **Collaboration with the Implementation Team:** * Work closely with the implementation team to ensure smooth onboarding and ongoing customer success. * Provide feedback and insights from customers to the implementation team to improve service delivery. * Assist in the development of best practices and processes to enhance customer satisfaction. 4. **Documentation & Reporting:** * Create and maintain success sheets, project documentation, and other materials to support customer success. * Monitor and report on customer progress, highlighting successes and identifying areas for improvement. * Prepare and deliver regular reports and presentations to customers and internal stakeholders. 5. **Customer Advocacy:** * Act as the voice of the customer within the organization, advocating for their needs and challenges. * Participate in customer success forums, webinars, and other events to share knowledge and best practices. * Gather and analyze customer feedback to drive continuous improvement in our services. ## Requirements * Bachelor’s degree in Sustainability, Environmental Science, Engineering, Business, or a related field. * 5+ years of experience in sustainability consulting, with a strong focus on lifecycle assessment (LCA). * Proven experience in customer success, account management, or related roles, particularly with large enterprise manufacturing clients. * Solid understanding of risk management, compliance, and cost optimization in the context of sustainability. * Strong project management skills, with the ability to develop and execute detailed project plans. * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams. * Technical proficiency in sustainability software tools and platforms. * Ability to work independently in a remote environment, managing multiple priorities and deadlines. * Experience with European regulatory environments and sustainability standards. * Familiarity with customer success platforms and CRM tools. * Professional certifications in sustainability (e.g., LEED, GRI, LCA certifications). #### What We Offer: * Competitive salary and performance-based bonuses. * Comprehensive benefits package, including health, dental, and retirement plans * Opportunities for professional growth and development. * A collaborative and supportive work environment. * The chance to make a meaningful impact on the sustainability goals of leading global enterprises. #### What You Can Expect from Us: * Belonging - Be part of the sustainability megatrend * Development – a steep learning curve, both personally and professionally * Pride - Do amazing work with an international, vibrant and passionate top-class team * Passion - International customers who love what we do and share our vision * Remote Working - Work 100% remotely if you like * Values-driven culture - we're proud of our culture. * Time-Off - 30 days of paid time off per year. * Technology – State-of-the-art equipment. * Competitive salary #### Equal Opportunity Statement At Makersite, we're committed to cultivating an environment that promotes diversity, equity, inclusion, and belonging. We believe that diverse teams are the best teams and we're proud to be an equal opportunities employer. We welcome and will consider all applications regardless of age, disability, gender reassignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex, and sexual orientation (and any other status protected by applicable law). All applications will be treated in strictest confidence.