DE
DENT Telecom GmbH
1 Monat

Customer Success Manager - B2B Software(m/w/x)

Vollzeit/Teilzeit
Remote
Senior
Keine Angabe
Jena

As a Customer Success Manager, you will guide new B2B partners through onboarding and ensure effective use of eSIM services. This role involves nurturing relationships, driving engagement, and advocating for customer needs to enhance their experience and satisfaction.

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Anforderungen

  • •Proven experience in Customer Success, Account Management, or Partner Management
  • •Strong understanding of customer lifecycle management and onboarding processes
  • •Exceptional communication and relationship-building skills
  • •Analytical mindset with ability to interpret data and recommend improvements
  • •Comfortable managing multiple global accounts
  • •Proactive, solution-oriented, and customer-first approach
  • •Bachelor’s degree required
  • •Fluency in English; additional regional languages advantageous
  • •Proven experience in customer-facing role
  • •Excellent communication and interpersonal skills
  • •Strong problem-solving abilities and proactive approach
  • •Experience working with B2B customers
  • •Ability to work independently and collaboratively
Bachelor-Abschluss

Berufserfahrung

5–7 Jahre

Deine Aufgaben

  • •Own the onboarding journey for new B2B partners
  • •Ensure smooth integration, training, and activation of eSIM services
  • •Serve as the primary contact throughout the customer lifecycle
  • •Manage renewals, performance reviews, and success planning
  • •Drive adoption by aligning services with partner goals
  • •Monitor account health using usage and revenue metrics
  • •Take action to prevent churn and drive growth
  • •Collaborate with product, sales, and technical teams to resolve issues
  • •Gather partner feedback and share insights for product improvements
  • •Advocate for customer needs to enhance satisfaction and loyalty
  • •Manage customer relationships throughout the lifecycle
  • •Help customers achieve their goals using our services

Sprachen

Englisch – verhandlungssicher

Deine Vorteile

Flexibles Arbeiten

  • •Flexible work arrangement

Abwechslungsreiche Aufgaben

  • •Working on international level
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens DENT Telecom GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

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