Customer Service Support Officer(m/w/x)

# Customer Service Support Officer (m/w/d) **Horgen** | **Full time** ### Job Title Customer Service Support Officer (m/f/d) ### Job Description **Start date: January 2026 – Applications must be submitted in English.** As a Customer Service Support Officer (m/f/d), you will be responsible for managing and processing service incident reports, coordinating service technicians, and providing outstanding customer support. You play a key role in ensuring customer satisfaction and maintaining efficient operations. You will be part of the Customer Care Center team in Horgen and report to the Customer Care Center Manager Alps. **Your responsibilities:** * Receiving, forwarding, and administratively processing incident reports and coordinating the appropriate service engineers * Actively supporting our team by providing telephone and digital assistance to our demanding customers in German and occasionally in French and English * Collaborating with our service managers and the contracts department * Invoicing and booking of service orders **This job is a great fit for you if you have:** * Solid commercial background and hands-on experience in customer service * Proficiency with MS Office, SAP, and ideally with Salesforce/Servicemax * An independent, structured, and customer-oriented approach combined with excellent communication skills * High level of flexibility, commitment, and a hands-on mentality * A conscientious, responsible, and above all team-oriented working style * Fluency in German and French, along with a good command of English; Italian is an asset **How we work together** We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. Indicate if this role is an office