Customer Service Representative
Überblick
KI-Zusammenfassung
You are responsible for order processing and customer support, ensuring high quality service. You act as an interface to the customer and handle complaints in an efficient manner.
Erforderliche Skills
Ausbildung
Sprachen
Deine Aufgaben
- Supervise order processing
- Provide customer support via phone and writing
- Handle customer complaints
- Evaluate customer requirements
- Work on Europe-wide projects
- Provide first-class customer service
- Develop further in team
Benefits
Employment with innovative organisation
Career and development prospects
Company pension scheme
Fringe benefits
Exciting company culture
Unternehmen
Thermo Fisher
Thermo Fisher Scientific Inc. helps customers advance research and improve patient health with a global team of 100,000 colleagues offering innovative technologies and services.
Unternehmenskultur
Company culture stands for integrity, intensity, involvement, and innovation.
Diversity & Inclusion
Thermo Fisher Scientific is an EEO/Affirmative Action Employer, not discriminating on legally protected status.
Originale Stellenbeschreibung
Customer Service Representative (m/f/d) temporary until September 2026
Darmstadt, Germany | Full time | Fully Onsite
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Customer Service Representative (f/m/d) temporary until September 2026
Job ID: R-01291728
A day in the life:
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As an employee in Customer Service (m/f/d) you will be responsible for supervision and control of the complete order processing with the corresponding specialist departments.
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You will act as an interface to the customer and taking over the telephone and written customer support as well as processing incoming customer enquiries while ensuring high quality customer service.
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You will be responsible for handling customer complaints in an efficient and professional manner.
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Moreover we are offering a customized customer service where you can make a difference in evaluating the individual customer requirements and forwarding to the responsible department.
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Within our customer service department we also over the opportunity to work on Europe-wide projects and, in collaboration with the relevant departments, provide our customers with a first-class customer service experience.
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As part of a team, you will be carefully instructed in your tasks and have the opportunity to develop yourself further.
The keys to success:
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You have completed a commercial apprenticeship or have a comparable qualification or professional experience
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Ability to recognize and solve problems, as well as multitasking even under time pressure
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Independence in carrying out everyday work and solving problems
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High written and oral communication skills in German, English and French
What we offer:
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Employment with an innovative, future-oriented organisation
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Outstanding career and development prospects
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Company pension scheme and other fringe benefits
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Exciting company culture which stands for integrity, intensity, involvement and innovation.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or any other legally protected status.