You manage various customer service tasks, including job acceptance, shipment tracking, and invoicing, while ensuring compliance with regulations and maintaining relationships with transporters and agents.
Anforderungen
- •Written and verbal communication skills
- •Fluency in English
Deine Aufgaben
- •Accept jobs via telephone, email, and internet.
- •Write conversation protocols.
- •Calculate transit times.
- •Determine shipment prices.
- •Raise and edit jobs in WorldStar.
- •Select transport routings using various transportation types.
- •Order drivers for pickups and deliveries.
- •Check collected shipments and prepare for transport.
- •Book and pre-advise shipments.
- •Monitor shipments during transport and adjust plans as needed.
- •Check notes in WorldStar and manage pre-advised shipments.
- •Verify planned departure and arrival times of flights.
- •Complete jobs by entering extra charges and pricing.
- •Invoice shipments.
- •Check internal debits and credits.
- •Adhere to relevant regulations and laws.
- •Use and maintain technical tools like WorldStar and BioStar.
- •Maintain clinical trials using BioStar.
- •Recognize and utilize important information promptly.
- •Participate in on-call orders and manage office supplies.
- •Communicate with national and international courier stations.
- •Build and maintain relationships with contractors and transporters.
Deine Vorteile
Benefit offerings vary by country
Eligibility and effective date differ
Coverage under collective bargaining agreements
Original Beschreibung
# Customer Service Apprentice
**Sindelfingen, Germany** | **Full time**
Join a dynamic logistics team where you'll drive customer satisfaction through expert order management and shipment coordination. In this role, you'll proactively handle customer communications, calculate transit times and freight costs, and manage end-to-end shipment execution using WorldStar and other-critical systems.
**Responsibilities:**
* accepts jobs by telephone*I* email *I* fax *I* internet
* writes conversation-protocols
* calculates transit-times
* calculates shipment prices
* raises jobs in WorldStar and edits these if need arises
* selects routings by deciding on a single or combination of transportation-types (airplane, car, train, Aerolink)
* orders drivers (pickup*I* delivery of shipments at the customer, delivery *I* pickup of shipments at the freight-company)
* checks collected shipments in the office and prepares them for transport
* books and preadvises shipments
* monitors shipments during the transport and reacts flexibly to any deviation from the plan
* continuously checks the notes in WorldStar and handles preadvised shipments
* checks the planned departure or arrival times of flights ("Post Flight Check")
* completes jobs (enters extra-charges, pricing)
* invoices shipments
* checks the internal debits and credits (Clearinghouse)
* works securely with all pertinent regulations (ADR *I* DGR *I* IATA) as well as the relevant laws and ordinances
* uses and maintains the available technical tools (WorldStar , OpStar , BioStar, OrgaNice, Flight Monitor)
* maintains clinical trails using BioStar (study management)
* recognizes important information and makes immediate use of this information (All Stations Emails, Holiday Lists, Ops-Memos, C/H Memos)
* regularly partakes in being on-call orders *office* supplies manages the store-room (packaging, supplies, cooling-media, etc) communicates with national and international World Courier stations *I* Aerolink*I* agents
* builds and maintains relationships to contractors *I* transporters (airlines, handling agents, the Rail, customs, government agencies, veterinarians, suppliers, etc)
**Requirements:**
* Written and verbal communication skills
**Minimum skills required:**
* Fluency in English
# ****What Cencora offers****
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
# ****Affiliated Companies****
Affiliated Companies: World Courier (Deutschland) GmbH
# ******Equal Employment Opportunity******
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.