Customer Relations Manager - Spanish and English fluency essential(m/w/x)

# Customer Relations Manager - Spanish and English fluency essential (m/w/d) ## Your Tasks * Responding to customer emails * Managing customer expectations * Anticipating customer needs * Liaising with and supporting all internal teams on customer-related matters * Building, managing and maintaining relationships with new and existing customers * Coordinating internally to resolve customer queries * Ensuring internal and external documentation is kept up-to-date, e.g. customer on-boarding guide, reference documents, internal manuals * Minuting meetings * Coordinating new customer onboarding process * Scheduling customer business reviews and helping to prepare content * Testing, maintaining and improving business intelligence tools in conjunction with IT department * Other customer-related tasks as may be required to support the business ## Your Profile * Fluent written and spoken English and Spanish * Work experience in the music industry (music publishing, record label, CMO or licensing at DSP) is highly desirable * Familiarity with music industry rightsflow and experience in song royalty tracking * Account management experience * Microsoft Office advanced user (Outlook, Excel, PowerPoint) * Meticulous attention to detail and customer-centric mindset * Assertive: able to give clear instructions with deadlines in an effective and respectful manner * Communication skills at all levels, in all registers * Independent thinker, willing to suggest creative solutions * Able to anticipate customer needs and preempt potential problems * Excellent time management and prioritisation * Intentional approach ## Your Application * An exciting position in the music industry in an international company and environment * The opportunity to play an active role in shaping the future of Mint Digital Services. Become part of our team and take on a varied range of tasks with a high level of personal responsibility and room for your ideas * Attractive employment conditions with above-average social benefits * An open, uncomplicated and collegial working atmosphere * Flexible working hours and the option to work from home