Customer Quality Agreement Expert(m/w/x)

# Customer Quality Agreement Expert (all genders) (full-/part-time) Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us. **Your role:** Are you looking for a rewarding opportunity in a fast-paced Quality/Regulatory environment? Our Customer Quality Agreements Team (LS-QR-SN) is hiring a Quality Agreement Expert (all genders). In this role, you will negotiate legally binding Quality Agreements (QAAs) with our regional Process Solutions customers, ensuring compliance with essential Quality/Regulatory requirements. You will collaborate with internal stakeholders across Commercial, Marketing, and Operations to enhance customer satisfaction. Your responsibilities will span all manufacturing sites and products within our Life Science business, focusing on regulated pharmaceutical markets. As a Subject Matter Expert, you will also contribute to global harmonization and optimization initiatives. If you thrive in a dynamic global environment and want to leverage your Quality and Regulatory experience to support our growth, this is the opportunity for you. **Who you are:** * University or College degree (Master’s degree preferred) in a scientific or engineering discipline * Solid experience in a Quality and/or Regulatory role, ideally possessing sound knowledge of pharma regulations and Process Solutions products (upstream/process/downstream solutions) * Excellent written and verbal communication skills in business-fluent English * Demonstrated customer-focused mindset; experience in customer-facing roles is a plus * Strong negotiation skills, with enthusiasm for high-impact, multi-stakeholder interactions **What we offer:** We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress! Job Requisition ID: 287541 Location: Darmstadt Career Level: D - Professional (4-9 years) Working time model: full-time, part-time possible **Job Segment:** Pharmaceutical, Science, Quality