Customer Master Data Specialist(m/w/x)

Customer Master Data Specialist (m/f/d) bei Duni GmbH | softgarden **Your main responsibility** * Act as the super user for customer master data management in CRM and ERP systems, ensuring data accuracy and integrity * Document and maintain customer data management processes, workflows, and best practices * Perform regular audits and validations to detect duplicate, incomplete, or outdated records * Drive initiatives to improve customer data accuracy and reliability * Train and support internal teams on data entry best practices and data governance policies * Manage the import of customer master data from external suppliers * Drive the validation and enrichment of imported data by sourcing missing or incomplete information through external or internal resources * Act as the point of contact for customer master data inquiries and issues, providing resolution and guidance * Provide backup support for CRM super users when needed **Competencies** * Project Management & Execution: Ability to coordinate data-related projects and ensure alignment with business needs * CRM & ERP Expertise: Strong understanding of customer master data structures, governance, and maintenance in CRM and ERP systems * User Support & Training: Ability to provide guidance and training to internal teams on data entry best practices and governance policies * Data Accuracy & Integrity: Experience in maintaining, auditing, and improving customer master and transactional data * Reporting & Analysis: Ability to generate, interpret, and present data-related reports for stakeholders * Testing & Change Management: Experience in validating imported data, performing audits, and ensuring system updates align with data quality standards **Experience & education** * 3-5 years of experience working with customer master data in CRM and ERP systems * Strong background in data management, governance, and quality control * Experience providing user support and training related to data governance * Proficiency in generating and analyzing customer and sales data reports * Experience working with data validation, audits, and enrichment processes * Knowledge of system integrations and data workflows across CRM and ERP platforms **What we offer** We offer a dynamic work environment that is undergoing significant transformation, moving toward a more agile organization. Our teams collaborate across borders with confidence to bring our sustainability strategy for 2030 to life. We believe that empathy and empowering individuals and teams toward self-organization are key to our success. * Competitive pay with attractive additional benefits, including holiday and Christmas bonuses * Long-term and respectful cooperation in a forward-thinking company * Comprehensive health management programs, including bike leasing, fitness subsidies, and on-site massages * A canteen offering fresh daily meals, with vegetarian and vegan options, plus free fresh fruit * Flexible working hours within a 35-hour workweek, with opportunities for remote work * 30 vacation days, 5 days of educational leave per year, and additional perks like the option for workations * A thorough onboarding process with personalized development opportunities in a global, long-term oriented company * Exclusive discounts at our company and with our partner organizations ### Ansprechpartner Marissa Büld People & Culture