You collaborate with various teams to design user journeys and ensure consistency across platforms while guiding implementation and aligning global strategies with local needs.
Anforderungen
- •Experience in UX Design or Customer Journey Mapping
- •Experience with e-commerce platforms is a plus
- •User-focused mindset with understanding of digital journeys
- •Excellent communication skills
- •Fluency in English
- •Collaborative and resilient personality
Deine Aufgaben
- •Collaborate with the Business Lead on user journeys.
- •Ensure consistency across five customer-facing portals.
- •Work with developers to guide implementation.
- •Promote customer-centric thinking among engineers.
- •Structure digital flows for global product coherence.
- •Align regional and global requirements with stakeholders.
Deine Vorteile
Purposeful work impact
Flexible work arrangements
Meal allowance via app
Job Bike Leasing Program
Electric vehicle charging stations
Transport subsidy for Job Ticket
Culturally diverse team
Influential ideas for cities
Original Beschreibung
# Customer Journey Engineer - Global Access Platforms
**Are you ready to shape how millions of users experience access to mobility and services worldwide?** At *SKIDATA*, we're reimagining the customer journey across multiple digital touchpoints. We’re looking for a **Customer Journey Engineer** to bring clarity, consistency, and impact to our platform experiences – from concept to implementation. If you’re passionate about user-centric design, fluent in agile collaboration, and ready to drive harmonized customer flows across global markets, this is your opportunity to lead real change.
**What You’ll Do**
* **Translate Vision into Action**: Work closely with our Business Lead to turn ideas into tangible user journeys and interface concepts.
* **Design for Consistency**: Harmonize the experience across five distinct portals and customer-facing websites (B2B, B2C, pay-later, and more).
* **Guide Implementation**: Collaborate directly with developers and testers to explain and oversee how experiences should be built and structured.
* **Enable the Team**: Help engineers and developers internalize customer-centric thinking and modern user experience practices.
* **Bridge Strategy and Execution**: Be the go-to person for structuring digital flows and ensuring global coherence in product usage.
* **Work Globally, Stay Local**: Communicate directly with international subsidiaries and stakeholders to align regional and global requirements.
**What You Bring**
* **Experience in UX Design, Concept Engineering, or Customer Journey Mapping**, ideally in a digital product environment.
* Bonus points if you have experience with **e-commerce platforms**, **shopping cart systems**, or **payment processing solutions**.
* **A strategic, user-focused mindset** with strong understanding of digital journeys, accessibility, and simplification of complex processes.
* **Excellent communication skills** – you translate needs into solutions and align multiple teams around them.
* **Fluency in English** – it's our team’s working language.
* **A collaborative, resilient personality** – you're proactive, flexible, and comfortable in a diverse, informal team culture.
You’ll play a key part in simplifying the complexity of a platform used by entire cities around the world, bringing cohesion to fragmented systems and shaping how people interact with SKIDATA solutions globally.
**What You Can Expect**
**Work with Purpose**
Simplify global systems, influence customer journeys across continents, and make a visible difference in users’ everyday lives.
**Enjoy Flexibility Work Arrangements**
Achieve a better work-life balance with our flexible hybrid work model and adaptable schedules.
**Take Advantage of Great Benefits**
Benefit from a meal allowance through a convenient digital app. Join our Job Bike Leasing Program to support a healthier lifestyle and make use of electric vehicle charging stations in our parking area.
**Get Support with Commuting**
Receive a transport subsidy for your Job Ticket, making your daily commute more affordable.
**Collaborate Internationally**
Join a culturally diverse team (5 nationalities and counting!) where everyone brings something unique to the table.
**Create Real-World Impact**
Your ideas will influence platforms used by entire cities—like a town of 150,000 residents in Sweden—and users all over the world.
*We offer a competitive salary based on your qualifications and professional experience. The minimum salary for this position according to the collective agreement is EUR 2.471,00 gross per month on a full-time basis. Of course, your actual salary will be adjusted in line with the market based on your qualifications.*
# SKIDATA
Klagenfurt, AT, 9020
Engineering & Science
Travel Required: 0%-10%
Mid-senior level
01-Jan-2026