AB
Abbott
8 Tage

Customer Experience Program Manager, EMEAP(m/w/x)

Vollzeit
Senior
Keine Angabe
Wiesbaden

In this role, you will manage and execute programs to enhance customer experience, collaborating with various teams to drive efficiency and satisfaction. Your day-to-day responsibilities will involve analyzing processes, improving service delivery, and shaping the customer journey.

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Anforderungen

  • •Post graduate diploma or university degree and/or adequate degree and on-the-job business exposure
  • •Minimum 10 years of work experience
  • •Track record in developing programs to improve processes and quality along omni-channel/digital retail customer journey
  • •Experience in service provider governance
  • •Experience in staff development of large scale BPO organizations
  • •Proven project management and organizational skills (Classical and Agile)
  • •Excellent communicator with strong business acumen
  • •Action and solution-oriented; self-driven and proactive
  • •Analytical team-player who takes on accountability and enjoys connecting with people in an international team
  • •Ability to document business requirements and qualify and quantify their effects
  • •Fluent in English and other language; fluency in German is a plus
Master-Abschluss
ODER
Bachelor-Abschluss
ODER
Pflichtschulabschluss

Berufserfahrung

10 Jahre

Deine Aufgaben

  • •Set up and manage programs and projects with countries and third-party service providers
  • •Drive commercial excellence activities and efficiency programs with cross-functional partners
  • •Analyze and improve existing processes, implementing new ones as needed
  • •Ensure excellence in operations of multi-language service center hubs
  • •Oversee supplier governance execution with senior CX management
  • •Collaborate with global project teams and quality teams to ensure excellent delivery
  • •Analyze and enhance the omnichannel agent and customer experience
  • •Shape the CX infrastructure and IT landscape with delivery partners
  • •Maintain and improve customer satisfaction through problem-solving and root-cause analysis

Sprachen

Englisch – verhandlungssicher

Deutsch – Grundkenntnisse

Deine Vorteile

Betriebliche Altersvorsorge

  • •Attractive Abbott Pension Plan

Firmenfahrrad

  • •Company bike

Attraktive Vergütung

  • •Employee stock purchase program
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Abbott erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

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