Abbott
Senior Commercial Excellence Analyst(m/w/x)
Vollzeit
Senior
Keine Angabe
Wiesbaden
AB
Abbott1 Monat
Customer Experience Program Manager, EMEAP(m/w/x)
Vollzeit
Senior
Keine Angabe
Wiesbaden
Nejo KI-Zusammenfassung
In this role, you will manage and execute customer experience programs while collaborating with various teams to enhance service delivery. Your focus will be on improving processes, ensuring customer satisfaction, and shaping the overall customer journey.
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Anforderungen
- •Post graduate diploma or university degree and/or adequate degree
- •Minimum 10 years of work experience
- •Track record in developing programs to improve processes and quality
- •Experience in service provider governance
- •Experience in staff development of large scale BPO organizations
- •Proven project management and organizational skills
- •Excellent communication skills and strong business acumen
- •Action and solution-oriented; self-driven and proactive
- •Analytical team-player who enjoys connecting with people
- •Ability to document business requirements and qualify their effects
- •Fluency in English and other language; fluency in German is a plus
- •Travel up to 30%
- •Travel required 25% of the time
Master-Abschluss
ODER
Bachelor-Abschluss
Berufserfahrung
10 Jahre
Deine Aufgaben
- •Set up and manage customer experience programs
- •Execute projects with countries and third-party service providers
- •Drive commercial excellence and efficiency initiatives with cross-functional partners
- •Analyze and improve existing processes
- •Implement new processes as needed
- •Ensure excellence in operations of multi-language service center hubs
- •Collaborate with Senior Performance and CX Management
- •Oversee supplier governance execution with Senior CX Management
- •Work closely with global project teams and quality teams
- •Guarantee excellent delivery and execution of processes
- •Analyze and enhance omnichannel customer and agent experiences
- •Shape the CX infrastructure and IT landscape with delivery partners
- •Maintain and improve customer satisfaction through problem-solving
- •Conduct root-cause analysis to address issues
Sprachen
Englisch – verhandlungssicher
Deutsch – Grundkenntnisse
Deine Vorteile
Betriebliche Altersvorsorge
- •Attractive Abbott Pension Plan
Firmenfahrrad
- •Company bike
Attraktive Vergütung
- •Employee stock purchase program
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Abbott erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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