Customer Enablement Manager(m/w/x)

## Customer Enablement Manager (m/f/d) ###### Permanent employee, Full-time ·Berlin --- ##### Your mission ##### Your profile **What You Will Be Doing:** * Act as the central point for managing customer-reported bugs and tickets, collaborating with product and development teams to prioritize, track, and resolve issues while keeping customers informed throughout the process. * Lead customer onboarding and roll-out sessions to ensure smooth adoption of BuildingMinds solutions, delivering tailored training programs and creating materials to support customer education. * Oversee the BuildingMinds support portal, ensuring it serves as a reliable resource by updating content, including FAQs, tutorials, and troubleshooting guides, and identifying opportunities for improvement. * Build and maintain strong relationships with customers, proactively monitoring their usage and engagement to identify areas for optimization and address challenges. * Advocate for customer feedback internally to drive product enhancements and create a seamless experience. * Analyze customer data and success metrics, such as adoption rates and satisfaction, to uncover insights and guide strategic actions. * Collaborate with cross-functional teams, including product, support, and marketing, to align on customer needs and ensure consistent communication. * Support the professional service team in preparation of rollouts to users incl. trainings, learning videos and user setup **What We Need From You:** * 5+ years Experience managing customer-reported bugs and working with technical teams to ensure resolution. * Proven ability to design and deliver training sessions tailored to diverse customer needs. * Familiarity with managing customer-facing support portals, including content creation and maintenance. * Strong background in customer success or enablement roles within SaaS or technology companies. * Exceptional communication skills with the ability to build trust and explain technical concepts clearly. * Organizational skills to manage multiple accounts and priorities simultaneously. * Technical proficiency with software platforms and tools, including data analytics and CRM systems. * Fluency in German and English. Any additional languages is a plus. * Passion for empowering customers and driving long-term success. ##### Why us? **We offer you:** * Opportunity to work with a diverse team with people from all over the world, of all ages with a supportive atmosphere. * Annual learning budget focusing on people professional and personal development * Apple latest technology * The opportunity to shape ESG in the built environment * Competitive compensation and benefits * Hybrid work policy ### Our vision is to transform real estate from a resource-consuming industry into a resource- generating industry. At BuildingMinds, we are committed to fostering a diverse, inclusive, and equitable workplace. We ensure fair and equal treatment of all employees and applicants, regardless of background, identity, or experience. This includes equal pay for equal work, as well as equitable opportunities for growth, development, and career advancement.