You manage customer relationships and resolve issues while driving service improvements. Your role involves analyzing data to enhance efficiency and collaborating with teams to achieve business objectives.
Anforderungen
- •Experience in CS&L and with customers
- •Experience in fast-moving consumer goods
- •People management experience
- •Strong analytical and problem solving skills
- •SAP knowledge and MS Office expertise
- •Customer orientation and strong communication skills
- •Strong focus on delivering productivity and KPIs
- •Team player, accountable, proactive, flexible
- •University degree, ideally with supply chain focus
- •Fluent in German and English
Deine Aufgaben
- •Serve as the main contact for customers.
- •Manage escalations for complaints and disputes.
- •Resolve issues to ensure customer satisfaction.
- •Achieve customer service targets and business objectives.
- •Support internal process improvements and customer relationships.
- •Collaborate with the order fulfilment team on KPIs.
- •Conduct root-cause analysis and improvement initiatives.
- •Monitor customer data for on-shelf availability and stock levels.
- •Drive decision-making to enhance service levels and sales.
- •Lead the Customer Collaboration Team.
- •Oversee customer optimization and efficiency projects.
- •Coordinate customer collaboration topics and serve as a contact point.
Original Beschreibung
# Customer Collaboration Manager (m/f/d)
**Vienna, Austria** | **Full time**
## Job Description
**Are You Ready to Make It Happen at Mondelēz International?**
**Join our Mission to Lead the Future of Snacking. Make It Possible.**
You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.
**How you will contribute**
You will:
* Be the single point of contact for your customer portfolio
* Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
* Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
* Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives
* Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales
* Manage the Customer Collaboration Team
**What you will bring**
A desire to drive your future and accelerate your career and the following experience and knowledge:
* Experience in CS&L and with customers
* Experience in fast-moving consumer goods or consumer packaged goods company
* People management experience
* Strong analytical and problem solving skills
* SAP knowledge and expertise in MS Office
* Customer orientation, strong influencing and communication skills
* Strong focus on delivering productivities, service and KPIs
* Team player, accountable, proactive thinking, flexibility
Job responsibilities also include:
* Lead customer optimization & efficiency projects with focus on delivery and order structure and supply chain collaboration with customers
* Coordinate the sub function of customer collaboration and be one point of contact for overall topics
What extra ingredients you will bring:
* University degree, ideally with supply chain focus
* Fluent in German and English
M**andatory information in Austria:** The salary is graded in the Collective Labor Agreement “Information and Consulting”. If you meet the mentioned requirements the entry gross-salary for this position will be EUR 68.000,-- per year, split up in 14 pays for full-time. We’re willing to overpay, dependent on your professional work experience and qualification.
## Relocation Support Available?
No Relocation support available
## Job Type
RegularCustomer Collaboration (CLD)Customer Service & Logistics