Customer Care Specialist(m/w/x)

Job ID: 76463 Date: Jul 1, 2025 Hybrid (Company Facility + Home Office) Job function: Support & Administration Experience level: Experienced Hire Business: ANHnewco EMEA # Customer Care Specialist (m/w/d) Customer Care Specialist (m/w/d) Kaiseraugst, Schweiz Hybrid C37 Are you passionate about working with international customers and ensuring smooth and efficient business processes? Would you like to contribute to customer satisfaction and the success of a global company? Do you enjoy collaborating with dynamic, interdisciplinary teams? Then take the next step in your career and join us as a Customer Care Specialist (m/w/d) at dsm-firmenich. You can look forward to a diverse and responsible role in an international environment, with excellent opportunities for professional development. This full-time position is available immediately or by mutual agreement and is offered as a fixed term contract. Your key responsilities * Manage the end-to-end Order to Cash process, ensuring timely and accurate handling in coordination with Distribution, Forwarding Agents, and Planning teams. * Monitor and evaluate customer credit limits in collaboration with Finance and Account Management, adhering to compliance and segregation of duties. * Oversee delivery processing, including manual or automated batch allocations, tailored to specific customer and industry requirements. * Handle return orders and customer complaints, ensuring accurate documentation (e.g., order confirmations, invoices, credit notes) and coordination of product replacements. * Collaborate closely with Supply Chain, Production, and Customer Service teams to identify and resolve service issues, escalating recurring problems to management as needed. We offer * A dynamic and international work environment within a global leader in nutrition, health, and beauty * The opportunity to develop professionally in a diverse and multicultural team * Comprehensive onboarding and training to support your success in the role * A company culture that values collaboration, innovation, and sustainability * Access to modern tools and systems, including SAP and digital platforms * A competitive compensation and benefits package, aligned with your experience and performance You bring * A Bachelor’s degree or equivalent experience in a business-related field * At least 2 years of relevant experience in customer service, commercial operations, or logistics * Fluency in English, German and strong communication and interpersonal skills, * Proficiency in SAP and Microsoft Office applications (Outlook, Word, Excel, PowerPoint) * Collaborative and trustworthy mindset with a strong sense of responsibility, ownership, and a drive to shape the future. * Team-oriented attitude that fosters development in others, embraces diverse perspectives, and champions customer-centric thinking.