Customer Care and Supply Chain Management Representative(m/w/x)

# Customer Care and Supply Chain Management Representative (m/f/d) Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness, humility, and a spirit of adventure, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn from our 79 production sites worldwide, known for their best-in-class processes and procedures. There’s many to learn from, with high-performing leaders and caring colleagues to explore ideas and ambitions with. Every day, your energy, your personality, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature. As a Customer Care & Supply Chain Management Representative you will be the central link between the customer, operations, sales team to ensure customer needs are met in the most efficient and cost-effective way. Build relationship with Customer, act as the Voice Of the Customer within Givaudan and manage the sales order process through to shipment for assigned customers and affiliates. You will be based in Kemptthal and reporting directly to the Customer Care Manager Europe and SAMEA. **In this exciting role you will:** **Sales order management** * Manage the sales order process for several assigned customers following Customer Care guidelines **Complaint Management / Escalation Management** * Be the entry point for all escalations where Customer Care Rep and Planning Rep did not find a suitable solution * Release all complaints after verification **New wins / trial order** * Manage end-to-end new wins / trial orders * Focus on customers following Commercial expectations **Customer Visits** * Join sales for customer visits as an expert to inform customers about the possibilities in a way or when there is a critical situation, such as an escalation or a complaint * Provide customer with necessary solutions - from a supply chain perspective - to prevent issue from happening again **Your professional profile includes:** * High School or Secondary Education * 3 years in the industry including customer-facing role * Business Fluent in English; as an advantage additional language skills * Knowledge of SAP and associated processes * Demonstrated Customer Relationship Management * Basic Inventory Management knowledge * Understanding of Incoterms and Shipping Terminology * Knowledge of Lean/Six Sigma, (white/yellow belt) **Your benefits in Kemptthal:** * Excellent opportunities for progressive learning and development * Flexible working model with a 40-hour work week * Additional paid days off and favorable pension fund contributions * Subsidized meals in the staff restaurant and discounted catering offers * Access to a sport and leisure club with amenities on-site * Discounts at the company shop and free staff parking * Subsidized REKA vouchers and SBB half-fare travel card * Complimentary beverages (tea, coffee, water) at all locations * Worldwide private accident coverage with the free choice of hospital At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives. You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions. Every essence of you enriches our world. Givaudan is committed to equal opportunities. Therefore, we welcome applications regardless of cultural and social background, gender, age, religion or sexual identity. We also have a safe working environment, progressive working conditions and are certified as an equal pay employer. Remote working: Hybrid Join us and Impact Your World Diversity drives innovation and creates closer connections with our employees, customers and partners. Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.