Du entwickelst Kundenbeziehungen und verwaltest das Auftragsmanagement, während du zusätzliche Verkaufschancen identifizierst und umsetzt.
Anforderungen
- •Excellent written and verbal communication skills in English
- •3-5 years related work experience
- •Solid working knowledge of SAP
- •Proficient in Microsoft Office tools
- •Ability to work independently on projects
- •Strong organizational skills
- •Prior work experience with aerospace and airline customers
- •Bachelor's degree in Business Administration or related field
Deine Aufgaben
- •Entwickeln und pflegen von Kundenbeziehungen
- •Verwalten des gesamten Kundenauftragsmanagements
- •Kommunizieren kritischer Teileanforderungen an Airline-Kunden
- •Unterstützen allgemeiner betrieblicher Fragen zu Ersatzteilen
- •Pflegen von Spares-Geschäftsplänen für EMEA und CIS
- •Unterstützen von Planungsprozessen in Monats- und Wochenzyklen
- •Identifizieren und Umsetzen zusätzlicher Verkaufschancen
- •Leiten der zeitnahen Lösung von Kundenanfragen durch Teamkoordination
- •Koordinieren aller Aspekte des Kundenauftragsmanagements
- •Sicherstellen positiver Kundenfeedbacks zur Lieferung von Ersatzteilen
- •Verstehen des Geschäfts und der Prozesse der Kunden
- •Regelmäßige Finanzprognosen und Updates für Kunden erstellen
- •Teilnehmen an Vertragsverhandlungen und Überprüfungen
- •Koordinieren und Bereitstellen von Materialmanagementlösungen
- •Diskutieren von technischen Service-Bulletins mit Kunden
Original Beschreibung
# Mgr, Sales
**Alpenquai 30, 6005 Luzern, Switzerland** | **Full time**
**Date Posted:**
2025-05-06
**Country:**
Switzerland
**Location:**
Alpenquai 30, 6005 Luzern, Switzerland
**Position Role Type:**
Unspecified
**Commercial Engines Aftermarket, Customer Solutions**
**Customer Account Manager, EMEA & CIS Region**
**Basic Job Responsibilities:**
This role is an opportunity to provide top-notch customer service for Pratt & Whitney spare parts business in the EMEA & CIS region. We are seeking a Customer Account Manager.
Responsibilities include, but are not limited to the following:
* Develop and manage effective customer relationships;
* Manage all aspects of customer order management;
* Identify and communicate critical part requirements for Airline customers & shops;
* Support general operational issues at the customer (as it relates to spare parts);
* Maintain new spares business plans for the EMEA & CIS region;
* Support monthly and weekly planning processes;
* Identify, develop, and execute on incremental sales opportunities.
**The candidate will:**
Lead the timely resolution of customer requests by effectively coordinating teamwork.
Coordinate all aspects of customer order management including order review and recommendations on acceptance, processing orders on-line as necessary, processing quotes, communicating parts availability and pricing information, delivery schedules, and expedite requests.
Ensure positive customer feedback (MFA) as it relates to spare parts delivery performance. Develop corresponding corrective action and communications plans.
Develop an understanding of the customer's business, processes, and systems to help create and maintain a competitive advantage.
Establish regular financial projections / updates by customer to be incorporated into the sales forecast.
Participate in the negotiation of new contracts, review and approve proposed modifications to existing contract terms and conditions.
Coordinate and provide customers with full materials management solutions (new/used/overhauled/surplus material alternatives as needed) and coordinate with customers whether to replace scrap with new or used parts.
Discuss and review matters in Technical Service Bulletins with customers as needed.
**Education:**
Bachelor's degree (or equivalent undergraduate degree) in Business Administration, or equivalent/related work experience; or compatible accredited education.
**Experience/Qualifications:**
* Excellent written and verbal communication skills in English required. Another foreign language is an asset.
* 3-5 years related work experience.
* Solid working knowledge of SAP.
* Proficient in Microsoft Office tools (Word, Excel and PowerPoint).
* Ability to work independently on projects and assigned tasks, and participation on cross-functional teams as required.
* Strong organizational skills and focus on process and standard work.
* Prior work experience with aerospace and airline customers preferred (but not required).
**Additional Comments**
This position is located in Lucerne, Switzerland
Up to 15-20% travel to customer sites.
*RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.*