Klüber Lubrication München GmbH & Co. KG
CRM Consultant / Specialist SAP CX(m/w/x)
Vollzeit
Berufserfahren
Keine Angabe
München
CA
Carl Zeiss Meditec AG29 Tage
CRM Salesforce Service Process Manager(m/w/x)
Vollzeit
Senior
Keine Angabe
München
Nejo KI-Zusammenfassung
In this role, you will drive the implementation and optimization of Salesforce CRM solutions, ensuring seamless service processes and enhancing customer experiences. Your day-to-day responsibilities will involve collaborating with teams, providing training, and continuously improving service delivery.
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Anforderungen
- •Bachelor’s degree in business administration, information technology, service or related field
- •10+ years of total experience in Sales, Service, Business or IT background
- •3+ years in Salesforce project management
- •Certification in Salesforce administration or development
- •Proven experience in Salesforce CRM management and implementation
- •Strong understanding of service processes in medical technology
- •Any certification related to project management is an advantage
- •Practical experience with PM tools such as JIRA / MS Project
- •Advanced Microsoft Excel skills
- •Willingness to travel as needed
- •Excellent planning and strategic skills
- •Organized and meticulous in work
- •Excellent communication and interpersonal skills
- •Ability to work collaboratively in a fast-paced environment
- •Dynamic and adaptable mindset
- •Professional and deadline-oriented
- •Ability to multitask and manage several projects
Bachelor-Abschluss
Berufserfahrung
10 Jahre
Deine Aufgaben
- •Support Salesforce CRM implementation workstreams
- •Provide insights to align input within the HQ Service department
- •Translate strategic and operational service requirements into project deliverables
- •Participate in workstreams to collect and define user stories
- •Assist service teams during the transition and post-implementation phases
- •Collaborate with stakeholders to refine service process flow
- •Ensure compliance and execution quality through training and consulting
- •Lead training sessions and workshops for country teams
- •Incorporate learnings from the implementation phase into ongoing activities
- •Identify opportunities for process improvement through feedback analysis
- •Integrate Salesforce capabilities into medical service offerings
- •Collaborate with global HQ to understand demand and service requirements
- •Gather insights from country organizations to enhance Salesforce effectiveness
- •Stay updated on Salesforce best practices and industry trends
Tools & Technologien
SalesforceJIRAMS ProjectMicrosoft Excel
Sprachen
Englisch – verhandlungssicher
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Carl Zeiss Meditec AG erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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