GR
Growth
2 Monate

CRM Architect(m/w/x)

Vollzeit
mit Homeoffice
Berufserfahren
Keine Angabe
Berlin

As a CRM Architect, you will manage the implementation and optimization of a dedicated CRM platform, ensuring it meets the needs of the VIP and Growth teams. This role involves collaborating with stakeholders, enhancing system usability, and providing training to maximize the CRM's value.

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Anforderungen

  • Expert knowledge of Apex (classes, triggers, async jobs: Batch, Queueable, Scheduled)
  • Strong experience with Lightning Web Components (LWC), Aura, and modern front-end design patterns
  • Deep understanding of data model design (custom objects, relationships, large datasets, selective queries, indexing)
  • Advanced SOQL/SOSL with governor limit optimization
  • Hands-on experience with REST/SOAP APIs, External Services, Platform Events, Change Data Capture
  • Designing secure integrations with Named/External Credentials, OAuth flows, JWT, mTLS/IP restrictions
  • Experience with event-driven architectures (AWS EventBridge, Kafka, Pub/Sub) connected to Salesforce
  • Mastery of Salesforce security model (profiles, permission sets, roles, sharing, restriction rules)
  • Knowledge of Salesforce Shield (encryption, event monitoring, field audit trail)
  • Experience with PII handling, GDPR, and financial compliance
  • Familiarity with Okta SSO, SCIM provisioning, session security controls
  • Proven experience in CRM architecture roles (e.g., Salesforce), supporting both sales and service functions
  • Designing resilient, scalable solutions in multi-million record orgs
  • Experience with transactional integrity, async design, retry logic
  • Skills in performance optimization
  • Knowledge of CI/CD processes (SFDX, Git, scratch orgs)
  • Ability to document architecture decisions, data flows, ERDs, integration contracts
  • Experience with logging, monitoring, and error handling across integrations and jobs
  • In-depth understanding of best practices and platform capabilities in CRM systems
  • Strong problem-solving capabilities and ability to translate complex business requirements into system solutions
  • Excellent communication and collaboration skills to work effectively with cross-functional stakeholders
  • Self-starter with ability to manage multiple priorities in a fast-paced, dynamic environment
  • Experience in quality assurance and system testing
  • Experience supporting high-value client segments such as VIPs, with focus on B2C sales and account management (e.g., iGaming, fintech, or crypto-related industries)
  • Familiarity with integrations of communication platforms such as SMS, WhatsApp, Telegram
  • Hands-on experience with Salesforce platforms or certifications such as Salesforce Administrator, Advanced Admin, or App Builder
Keine Angabe

Berufserfahrung

ca. 1 – 4 Jahre

Deine Aufgaben

  • Oversee day-to-day CRM configuration and user support
  • Design and customize CRM objects, fields, and workflows
  • Create reports, dashboards, and page layouts for business needs
  • Collaborate with stakeholders to translate requirements into CRM solutions
  • Implement usability and efficiency improvements for the CRM platform
  • Ensure data integrity through validation rules and governance processes
  • Conduct regular audits to maintain data accuracy
  • Provide user training and ongoing support for best practices
  • Monitor system performance and troubleshoot issues
  • Stay updated on CRM capabilities and recommend innovations
  • Develop actionable reporting and analytics for data-informed decisions
  • Maintain documentation of processes and system changes

Tools & Technologien

ApexLightning Web ComponentsSOQLREST APIsSOAP APIsAWS EventBridgeKafkaSalesforceOktaSFDXGit

Sprachen

Englischverhandlungssicher

Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Growth erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

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