You manage product complaints by reviewing and processing them, coordinating with various departments, and reporting on critical issues. Your analytical skills help identify trends and enhance overall product quality and customer satisfaction.
Anforderungen
- •Completed technical training or degree in food technology
- •At least three years of experience in quality management
- •Fluent English required; German is a plus
- •Strong communication skills
- •Precise, structured, and independent working style
- •Problem-solving mindset and strong accountability
- •Ability to analyze data and recognize trends
- •Proactive attitude toward continuous improvement
- •Fast comprehension and adaptability under pressure
- •Enjoyment of teamwork in an international environment
Deine Aufgaben
- •Review and classify incoming product complaints.
- •Process complaints using defined internal procedures.
- •Coordinate follow-up activities with relevant departments.
- •Prepare structured statements on complaint outcomes.
- •Handle daily reporting of critical complaints.
- •Monitor complaint data for recurring issues.
- •Support quality team with data-driven insights.
- •Contribute to improving product quality and customer satisfaction.
- •Optimize internal processes related to complaint handling.
- •Identify process gaps and drive efficiency initiatives.
Original Beschreibung
## Job Description
**COMPLAINT EVALUATION & COORDINATION**
You will be responsible for reviewing, classifying, and processing incoming product complaints using defined internal procedures. You will coordinate all necessary follow-up activities with relevant departments, ensuring efficient case handling and timely resolution of customer concerns.
**COMMUNICATION & REPORTING**
Using available information, you will prepare accurate and well-structured statements to communicate the outcomes of complaint investigations. You will also handle the daily reporting of critical complaints to internal stakeholders, ensuring full transparency and accountability.
**DATA MONITORING & ANALYSIS**
A key part of your role will be monitoring complaint data to identify recurring issues or trends. Through data-driven insights, you will support the quality team in implementing preventive measures and contribute to improving Red Bull’s overall product quality and customer satisfaction.
**CONTINUOUS IMPROVEMENT**
You will play an active role in optimizing internal processes and systems related to complaint handling. Your analytical mindset and solution-oriented approach will be crucial in identifying process gaps and driving initiatives that enhance efficiency and effectiveness across the complaint management workflow.
## Qualifications
Completed technical training (HTL) or a degree in food technology, biotechnology, process engineering, natural sciences, or a comparable field.
Alternatively, at least three years of experience in quality management, preferably with a focus on complaint handling.
Fluent English is required; German is a plus.
Strong communication skills and the ability to articulate findings clearly.
A precise, structured, and independent way of working.
Problem-solving mindset and a strong sense of accountability.
Ability to analyze data, recognize trends, and interpret quality-related information.
A proactive attitude toward continuous improvement and innovation.
Fast comprehension and adaptability, even under pressure.
Enjoyment of teamwork and collaboration in an international environment.
## Additional Information
Due to legal reasons, we are obliged to disclose the minimum salary according to the collective agreement for this position, which is EUR 2.303,00 gross per month. However, our attractive compensation package is based on market-oriented salaries and is therefore significantly above the stated minimum salary.
As an employer, we value diversity and support people in developing their potential and strengths, realizing their ideas and seizing opportunities. We believe passionately that employing a diverse workforce is central to our success. We welcome applications from all members of society irrespective of age, skin colour, religion, gender, sexual orientation or origin.