You serve as a primary contact for customer inquiries, ensuring professionalism and compliance while managing orders and resolving complex issues to facilitate effective communication.
Anforderungen
- •High School diploma or higher
- •Minimum three years of clinical experience
- •Proficiency in Polish and English
- •German spoken and written desirable
- •Dental Technician or Hygienist Certification
- •Computer literacy and application confidence
- •Confident phone manner and communication skills
- •Orthodontics Teaching or Educational Experience
- •Bachelor’s degree or higher from accredited institution
Deine Aufgaben
- •Serve as a central contact for customer inquiries.
- •Maintain professionalism and build rapport with callers.
- •Manage exception orders with oral care professionals.
- •Coordinate with Manufacturing, Supply Chain, and Technical teams.
- •Ensure compliance with safety and quality procedures.
- •Address non-routine customer inquiries and complaints.
Deine Vorteile
Programs for physical well-being
Programs for financial well-being
Competitive pay and benefits
Original Beschreibung
# Clinician Support Technician (m/f/*)
**Europe, Middle East and Africa** | **Full time** | **Remote**
**Job Description:**
**3M Health Care is now Solventum**
**At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.**
**We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.**
**The Impact You’ll Make in this Role**
As a ***Clinician Support Technician (m/f/\*),*** you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
* Acting as a central point of contact for our customers to support varying levels of inquiries from clinical assessments to software support
* Maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller
* Managing exception orders working both with the oral care professionals and the internal Manufacturing, Supply Chain, and Technical teams
* Ensuring compliance with established procedures and following all division and corporate procedures regarding safety, quality, environmental, and regulatory
* Handling non-routine and multi-faceted customer inquiries, complaints, and VOC inputs
**Your Skills and Expertise**
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
* High School diploma/GED or higher
* Minimum [three] years of clinical dental or orthodontic industry experience in a private, public, government or military environment
* Proficiency in Polish, English, both in written and spoken forms, is essential for this role
* German spoken and written desirable but not essential
Additional qualifications that could help you succeed even further in this role include:
* Dental Technician, Dental Hygienist, or Orthodontics Assistant Certification
* Computer literacy and confidence in using multiple applications
* Confident phone manner with clear verbal communication skills
* Orthodontics Teaching or Educational Experience
* Possess a bachelor’s degree or higher (completed and verified prior to start) from an accredited institution
**Work location: Remote**
**Travel: May include up to 10% domestic**
**Relocation Assistance: Not Authorized**
**Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).**
**Supporting Your Well-being**
Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
**Diversity & Inclusion**
(\*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.
Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
**Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.**