TI
Ticketmaster GmbH
22 Stunden

Client Support Specialist(m/w/x)

Vollzeit
Berufserfahren
Keine Angabe
Berlin, Hamburg, Wien, Zürich

As a Client Support Specialist, you will be the primary contact for clients in the GSA region, providing personalized support and ensuring smooth operations throughout their event life cycles. This role involves fostering strong relationships, troubleshooting issues, and facilitating product adoption to enhance client satisfaction.

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Anforderungen

  • •Service orientation
  • •Awareness of the entertainment and sports business
  • •Direct experience with TM systems and products preferred (Microflex, Universe, Sport XR, other)
  • •3-5 years minimum experience servicing clients in the ticketing industry
  • •Event Support and Box Office experience is a plus
  • •Strong working knowledge of MS Office (Excel, Word, Outlook)
  • •Creativity, latitude, and problem-solving skills
  • •H.S. diploma or equivalent; BA/BS degree preferred
  • •Ability to build professional bonds with clients
  • •Proactive approach to anticipate client needs
  • •Excellent communication skills and ability to lead client meetings
  • •Ability to identify new operations client opportunities
  • •Curiosity in learning how TM Operations Products work
  • •Team player offering proactive support
  • •Ability to identify areas of improvement for service excellence
  • •Ability to weigh the impact of related issues
  • •Ability to ask appropriate questions for understanding
  • •Flexibility and resilience in facing multiple demands
  • •Ability to handle multiple priorities and organize time effectively
  • •Demonstration of ethical behaviors
  • •Relationship management and collaboration skills
  • •Onsite event support and after-hours office support as needed
Matura
ODER
Bachelor-Abschluss

Berufserfahrung

3–5 Jahre

Deine Aufgaben

  • •Provide front-line support to assigned clients in the GSA region
  • •Manage operations services throughout the life cycle of client events
  • •Develop and maintain strong client relationships through personalized support
  • •Meet and exceed client service level agreements
  • •Advise clients on procedural guidelines for technical and service questions
  • •Promote and facilitate product and feature adoption
  • •Plan and implement new client onboarding and ongoing maintenance
  • •Consult with clients to understand their business initiatives and define solutions
  • •Coordinate with Ticketmaster experts as needed
  • •Build knowledge of operations products and services for event life cycles
  • •Foster a culture of continuous improvement with clients
  • •Align commercial and service agreements with Client Development
  • •Coordinate hardware upgrades with clients and Field Operations
  • •Update client needs and specifics to the Event Support team
  • •Proactively inform the Event Support team about upcoming tours and projects
  • •Maintain and update client support information in Salesforce
  • •Provide onsite event support and after-hours office support as needed
  • •Identify tools and processes to enhance efficiency for customer groups
  • •Share ideas with the team to increase productivity
  • •Provide training and best practices for all Ticketmaster products
  • •Contribute to product development with user experience insights
  • •Communicate product updates, new features, and functionalities
  • •Develop training plans and guidelines for new features
  • •Conduct initial and ongoing training on new functionalities
  • •Support the tm/1 portal and related tools, including report creation
  • •Assist with box office operations and advise on best practices
  • •Act as an expert in Access Control products and operations
  • •Understand event programming processes related to sales channels
  • •Identify and resolve event programming errors
  • •Log and report on all support cases in Salesforce
  • •Troubleshoot software and hardware issues to identify root causes
  • •Collaborate with Regional and International Client Support for problem resolution
  • •Coordinate networking issues between clients and Field Operations
  • •Balance audits, settlements, and reporting issues
  • •Resolve issues with Customer Support for problematic events

Sprachen

Englisch – verhandlungssicher

Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Ticketmaster GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

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