TI
Ticketmaster GmbH
2 Tage

Client Support Specialist(m/w/x)

Vollzeit
Berufserfahren
Keine Angabe
Berlin, Hamburg, Wien, Zürich

As a Client Support Specialist, you will be the primary contact for clients, providing personalized support and ensuring smooth operations throughout their event life cycles. Your role involves training clients, troubleshooting issues, and fostering strong relationships to enhance satisfaction and service levels.

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Anforderungen

  • •Service orientation
  • •Strong organizational skills
  • •Strong communication skills
  • •Overall awareness of entertainment and sports business
  • •Direct experience with TM systems and products preferred
  • •3-5 years minimum experience in ticketing industry
  • •Previous Event Support and Box Office experience is a plus
  • •Computer literacy with strong MS Office knowledge
  • •Creativity, latitude, and problem-solving skills required
  • •H.S. diploma or equivalent; BA/BS degree preferred
  • •Ability to build professional bonds with clients
  • •Proactive approach to anticipate client needs
  • •Excellent communication skills for leading meetings
  • •Ability to identify new client opportunities
  • •Highly curious in learning TM Operations Products
  • •Team player offering proactive support
  • •Ability to identify areas for service excellence
  • •Ability to handle multiple priorities effectively
  • •Demonstration of ethical behaviors
  • •Relationship management and collaboration skills
  • •Onsite event support and after-hours office support
Matura
ODER
Bachelor-Abschluss

Berufserfahrung

3–5 Jahre

Deine Aufgaben

  • •Provide front-line support to assigned clients in the GSA region
  • •Own operations services for the full life cycle of client events
  • •Develop and maintain excellent client relationships
  • •Meet and exceed client service level agreements
  • •Advise clients within procedural guidelines for technical solutions
  • •Promote and facilitate product and feature adoption
  • •Plan and implement new client onboarding and maintenance
  • •Consult with clients to define technical and service solutions
  • •Coordinate with Ticketmaster experts as needed
  • •Build knowledge of operations products and services
  • •Foster a culture of continuous improvement with clients
  • •Align commercial and service agreements with Client Development
  • •Coordinate hardware upgrades with clients and Field Operations
  • •Update client needs and specifics to the Event Support team
  • •Proactively inform the Event Support team about upcoming projects
  • •Maintain accurate client support information in Salesforce
  • •Provide onsite event support and after-hours office support
  • •Identify tools and solutions to improve efficiency for customer groups
  • •Share ideas with the team to increase productivity
  • •Provide support and training for all Ticketmaster products
  • •Communicate product updates and new features
  • •Develop training plans and guidelines for clients
  • •Conduct initial and ongoing training for new features
  • •Support box office operations and advise on best practices
  • •Act as an expert in Access Control products and operations
  • •Understand event programming processes related to sales channels
  • •Identify and assist in resolving event programming errors
  • •Log and report on all support cases in Salesforce
  • •Troubleshoot software and hardware issues
  • •Work with support teams to expedite problem resolution
  • •Coordinate networking issues between clients and Field Operations
  • •Balance audits and resolve reporting issues
  • •Resolve issues with Customer Support for problematic events

Tools & Technologien

MS OfficeMicroflexUniverseSport XR

Sprachen

Englisch – verhandlungssicher

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