Client Success Manager - Automotive industry(m/w/x)

# Client Success Manager - Automotive industry (m/w/d) **DEU - NI - WOLFSBURG** | **Full time** **Job Description:** **Drive innovation. Empower clients. Shape the future of mobility.** ### About the Role As a **Client Success Manager (CSM)**, you’ll be the strategic partner and trusted advisor for key automotive clients. You’ll lead the orchestration of cross-functional teams across offerings like **Embedded Software Development**, **R&D**, **Data & AI**, **Custom Applications**, and **SAP**—ensuring seamless delivery, long-term client satisfaction, and sustainable growth. This is a high-impact, client-facing role that blends relationship management, technical insight, and business strategy. ### 🎯 What You’ll Do **Client Partnership & Growth** * Be the voice of the client within DXC’s Consulting & Engineering Services (CES) * Build deep, trusted relationships with client stakeholders * Understand client goals, programs, and tech landscape to align DXC solutions * Identify and drive cross-sell opportunities with internal partners **Revenue & Account Strategy** * Collaborate with market leaders and industry SMEs to shape account plans * Drive revenue growth through proactive opportunity creation and strategic planning * Ensure contract renewals and long-term account health **Delivery Excellence** * Lead virtual teams across CES to ensure high-quality delivery * Monitor KPIs like margin, staffing mix, and automation efficiency * Oversee fixed-price projects to ensure on-time, on-budget delivery ### ✅ What You Bring * 5+ years in IT, account management, or sales-related roles * **Minimum 5 years of experience in the automotive industry** * Strong technical acumen (hands-on experience not required) * Proven ability to coordinate complex, multi-offering accounts * Fluent in English and German * Client Relationship Management * Delivery & Operational Excellence * Forecasting & Financial Oversight * Escalation Handling & Crisis Management * Strategic Thinking & Business Acumen * Communication & Influence * **Mature Leader with at least 5 years of experience as an Automotive Industry Delivery Lead or CSM** * Ability to manage multiple internal stakeholders: Recruiting, HR, RM, Sales, Solutions, Engineering Delivery * Experience in managing cross-locations teams. I.e. experience of managing teams across several countries. * Relevant Automotive and Manufacturing business understanding * Ability to react fast * Hands on * Opened minded * Able and willing to run extra miles * Ability to manage proactively * Ability to anticipate and manage the issues ### 🌍 Why Join Us * Work with top-tier automotive clients on cutting-edge digital transformation * Collaborate with global experts in a dynamic, inclusive environment * Shape your career with learning, growth, and leadership opportunities * Be part of a company that values innovation, integrity, and impact