finmid
Strategy & Operations Intern - Ops Focus(m/w/x)
Praktikum
Vollzeit
mit Homeoffice
Keine Angabe
Berlin
UP
Upvest1 Monat
Client Experience Internship(m/w/x)
Praktikum
Vollzeit
Remote
Keine Angabe
Berlin
Nejo KI-Zusammenfassung
In this internship, you will play a key role in enhancing client experiences by providing exceptional support, solving problems creatively, and collaborating with various teams to ensure smooth operations and strong client relationships.
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Anforderungen
- •Excitement about technology and investments
- •Experience in client-facing roles within Fintech, investments, banking, or similar
- •Demonstrated communication and organization skills
- •Client-first mindset and problem-solving skills
- •Enjoyment of solving problems with a self-serve approach
- •Proactivity in suggesting improvements
- •Ability to work autonomously and grow knowledge of financial markets
- •Experience in the financial industry or regulated environment
- •Keen interest in fintech, trading, and investment
- •Background in Business Administration, Finance, Economics, or adjacent fields
- •Previous experience with Zendesk or similar CRM
Bachelor-Abschluss
Deine Aufgaben
- •Provide exceptional support to B2B clients via email, Slack, and phone
- •Assist clients with operational and administrative issues
- •Proactively inform clients about service-related issues or events
- •Solve problems with a calm, creative, and client-first attitude
- •Advocate for the interests of clients and their end-users internally
- •Contribute to desk building projects for the Client Experience function
- •Identify areas for improvement within SLA guidelines
- •Conduct daily admin checks to ensure smooth business operations
- •Build strong relationships with client counterparts
- •Set new standards for client communication internally and externally
- •Collaborate with operations, product, and engineering teams to resolve client requests
- •Create and maintain the Client Experience knowledge and process base
Tools & Technologien
Zendesk
Sprachen
Englisch – verhandlungssicher
Deine Vorteile
Team Events & Ausflüge
- •Company-wide events
Gemeinnützige Ausrichtung
- •Inclusion initiatives
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Upvest erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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