Client Advisor(m/w/x)

# Client Advisor - Zurich Storchengasse ID: 11129 Location: Zurich, CH **Position**: Client Advisor **Job Mission**: Contribute to the store’s business by delivering exceptional clienteling, meeting key performance indicators (KPIs) such as conversion rates, cross-selling, AVT, upselling, and strategic zoning. --- **Role & Responsibilities** **Client Management** * Master the entire Client Journey. * Create emotional connections and foster customer desire for products. * Engage both existing and prospective clients according to the weekly plan set by Store Management. * Deliver the Valentino Couture Service impeccably across all phases: pre-sale preparation, greeting clients, understanding their needs, presenting products, closing the sale, and bidding farewell. * Focus on developing and retaining existing clients while actively recruiting new ones. * Engage clients during every sales opportunity—whether through walk-ins, private appointments, or phone consignments. * Collaborate actively in sales partnerships and participate in OTO appointment routines. **Operations and Visual Merchandising** * Manage all sales and after-sales activities, including boutique returns, end-of-season stock, customer returns, repairs, and handling complaints. * Ensure products are properly maintained and replenished on the sales floor. * Stay informed about warehouse stock across all categories to ensure proper shelf replenishment and maximize sales opportunities. * Adhere to administrative and operational procedures. * Collaborate with In-Store Visual Merchandising to follow display guidelines and provide relevant updates to store management. * In the absence of an Operations HC, assist with operational tasks, including shipping/receiving. --- **Key Competencies** * **Human Touch & Empathy**: Foster emotional connections by showing empathy and understanding in client interactions. * **Brand Belief**: Fully embrace and communicate the brand's story, mission, and ethos. * **Brand Representation**: Embody and represent the brand’s values, attitude, and tone of voice in all customer interactions. * **Industry Awareness**: Stay informed about global and local brand developments and trends. * **Transactional Skills**: Efficiently handle tasks and actions necessary to fulfill client requests and drive sales. * **Commercial Acumen**: Utilize consultative selling techniques to close sales, upsell, and cross-sell effectively. * **Branding Expertise**: Enhance the client experience by weaving the brand narrative into interactions, elevating the perceived value of products. * **Relational Skills**: Build meaningful, human connections with customers, adapting to their individual needs and situations. * **Emotional Influence**: Drive customer behavior by eliciting emotions that positively impact their purchasing decisions. The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equity. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world. Employment Type: Permanent Working Time: Part-time