You build strong client relationships by understanding their journey and providing exceptional service. Your role involves engaging clients, meeting sales targets, and ensuring smooth store operations while staying updated on fashion trends.
Anforderungen
- •Luxury retail sales experience
- •Proven sales results track record
- •Exceptional customer relationship skills
- •Strong verbal and written communication
- •Flexible schedule availability
- •Foreign languages a plus
- •Action-oriented mindset
- •Problem-solving skills
- •Team player
Deine Aufgaben
- •Master the client journey for strong relationships.
- •Engage proactively with existing and potential clients.
- •Deliver impeccable Valentino Couture service at all phases.
- •Actively engage in actions to meet CRM targets.
- •Implement personalized reach-out campaigns effectively.
- •Capture client data and note qualitative information.
- •Know your portfolio of customers and their categories.
- •Work consistently to achieve sales and CRM targets.
- •Discover client needs and guide them across categories.
- •Stay updated on current fashion and seasonal trends.
- •Develop strong product and fit knowledge through training.
- •Prepare for client appointments and create a welcoming environment.
- •Stay informed about new arrivals and store events.
- •Assist with sales and after-sales activities.
- •Ensure product maintenance and replenishment on the floor.
- •Know warehouse stock to maximize sales opportunities.
- •Partner with the team for seamless store operations.
- •Liaise with the Visual team to follow display guidelines.
- •Understand and adhere to company policies and procedures.
- •Use POS system for client transactions.
- •Participate in operational tasks when needed.
Original Beschreibung
# Client Advisor - Ginevra
ID:
11237
Location:
Genève, CH
**Key Responsibilities**:
**Brand Experience:**
* Master the Client Journey to create strong long term client relationships.
* Clientele and proactive engagement with existing and potential
* Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
* Aware of CRM targets and actively engages in all actions to reach them
* Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
* Consistently captures client data and takes notes of all qualitative information
* Knows their portfolio of customers, and the VVICs and VICs they handle
* Consistently works to achieve given sales, KPIs and CRM targets
**Styling:**
* Strive to discover your clients and their every need, and to guide them across all categories of the brand.
* Familiar with current fashion and in season trends to curate looks
* Develop strong product and fit knowledge via company trainings, tools and in store employee fit sessions.
* Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.
* Stay informed about new arrivals, seasonal trends, and special events within the store.
**Merchandise and Visuals:**
* Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)
* Ensure product maintenance, replenishment on the floor
* Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
* Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.
* Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management.
**Operations:**
* Knowledge and understanding of company policies and procedures
* Ability to use POS system to perform all client transactions
* Where an Ops team member is not present takes an active part to the execution of operational tasks (including shipping/receiving)
**Requirements**:
* Previous luxury retail sales with relevant clientele focused experience
* Proven track record in achieving sales results
* Exceptional clientele, customer relationship building skills
* Demonstrate strong verbal and written communication skills
* Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
* Foreign Languages a plus
* Action oriented; drive for results
* Problem-solver
* Must be a team player
Employment Type:
Permanent
Working Time:
Full-time