Claim Handling Quality Engineer(m/w/x)

**Location: Ebikon, Lucerne, Switzerland** **Job ID:** 81427 # We Elevate... You Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving. Since 1874 Schindler has been a Citymaker with proud reputation for elevating not only buildings, but the well-being of everyone who lives and works in them. People, passion, and innovation are the pillars of our success. **Join us as a** # Claim Handling Quality Engineer (m/f/d) #### We Elevate... Your Responsibilities Are you passionate about continuous improvement and quality excellence? As Quality Engineer you will play a key role in driving quality throughout the value chain, by acting as a vital link between production, customers, and processes. You’ll support the factory by analysing between supplier, manufacturing, and customer claims to implement corrective actions and drive continuous improvement. This role offers the opportunity to make a real impact by ensuring Schindler products meet the highest standards and quality is built into everything we do. You exciting new challenges include: * Supporting production teams by investigating quality issues and defining actions to prevent them from recurring * Analyzing customer complaints to uncover patterns and drive long-term improvements. * Monitoring key quality performance indicators and ensuring timely execution of corrective actions * Leading and supporting structured problem-solving methods (e.g., 8D, SPSP) across departments * Conducting audits to assess product and process quality * Updating or reviewing Quality Control Plans and clear work instructions for production teams * Contributing to strategic projects, including new product development and process optimization initiatives #### We Elevate... Your Best Self We are seeking a results-driven, detail-oriented professional with strong analytical and communication skills, who thrives in both independent and team settings, demonstrates entrepreneurial leadership, and brings enthusiasm and commitment to fostering a quality-driven culture in an international environment. * Degree in Quality Management Engineering, Mechanical Engineering or similar qualification * 3 years of industrial experience, with a solid understanding of manufacturing processes and quality management tools such as PPAP, PFMEA, Quality Audits, 8D, 5S, Lean Manufacturing, Six Sigma * Minimum 2 years of hands-on experience with diverse manufacturing techniques, especially related to metal fabrication and/or the machine manufacturing industry * Good project management experience, with the ability to drive cross-functional initiatives * Strong working knowledge of ISO 9001 standards and their practical implementation * Advanced proficiency in Microsoft Office suite and knowledge of SAP QM * Proficient level of German and English #### We Elevate... You You will get immediate access to a variety of benefits by working for a TOP employer: * We offer a position in a future-oriented industry with a diverse product range as well as attractive and performance-related remuneration * Development opportunities: You will start with a job-specific onboarding program and will be supported by us through technical and soft skills development programs * Work-life balance: We support you in managing your professional and personal life through flexible working hours * Corporate benefits: You will have the opportunity to benefit from attractive employee discounts * Diversity: We promote and foster a culture of diversity #### Can You Elevate Us? At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability. Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency. We Elevate !Schindler Logo