Chapter Head First Level IT Support(m/w/x)

Vollzeit

mit Homeoffice

Senior

AI/ML Job

Keine Angabe

Erlangen, München

Nejo KI-Zusammenfassung

In this role, you will lead the First Level IT Support team, focusing on enhancing service delivery through innovative strategies and automation. Your day-to-day responsibilities will involve optimizing operations, implementing new concepts, and fostering strong relationships with partners to improve user experience.

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Anforderungen

•Several years of leadership experience in an international, multi-cultural environment
•Validated knowledge in ServiceNow platform
•Experience in Service Desk or Onsite Support Management
•Market knowledge in service automation and ITSM process execution
•Experience in SCRUM and agile development
•Growth mindset
•Strong entrepreneurial and analytical problem-solving skills
•Strong focus on End-Users and End2End responsibility
•Outstanding social skills
•University degree in Information Technology, Business Administration or similar
•ITIL V4 / SIAM knowledge
•ITIL V4 Foundation Certification required
•Passion for innovative solutions and technology
•Proficiency in English

Bachelor-Abschluss

Berufserfahrung

ca. 4 – 6 Jahre

Deine Aufgaben

•Lead the First Level IT Support team
•Review and improve team structure and roles
•Supervise daily operations of IT Service Desk and Tech Bar
•Drive the myIT Digital Assistant service
•Act as Service Owner for Integrated Service Desk and Tech Bars
•Design the future First Level IT Support Concept with the team
•Implement the First Level IT Support Concept and related projects
•Optimize service and provider performance metrics (SLAs, KPIs, User Perception)
•Manage implementation of improvement measures and innovations
•Drive automation, AI, and tooling enhancements using ServiceNow and Moveworks
•Continuously enhance services with performance improvements and new functionalities
•Provide communication and training materials for IT Service Desk and On-site Support Teams
•Support Carve-In, Carve-Out, and Integration Projects related to IT Service Desk and Tech Bars
•Communicate and coordinate demands with all partners
•Build long-term relationships with internal colleagues and external providers

Tools & Technologien

ServiceNow

Sprachen

Englisch – verhandlungssicher

Deine Vorteile

Attraktive Vergütung

•Attractive remuneration package
•Access to Siemens share plans

Mehr Urlaubstage

•30 days of paid vacation

Flexibles Arbeiten

•Flexible work schedules

Weiterbildungsangebote

•Flexible training opportunities

Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Siemens AG erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

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