Business System Analyst – Order to Cash (SAP Commerce Cloud, ERP, WMS)(m/w/x)

We are seeking a skilled **Business System Analyst** to support and optimize the **Order to Cash (O2C)** process in an e-commerce and logistics-driven environment. The role focuses on integrating and improving processes within our legacy and new Enterprise solutions which Organization is bringing in, such as **SAP Commerce Cloud**, **multiple ERPs**, and **Enterprise level Pricing software**, **Warehouse Management Systems (WMS)** to ensure seamless order processing, invoicing, and fulfilment. ## Job Description **Process Analysis & Optimization** * Analyse and document the current **Order to Cash (O2C)** processes, identify inefficiencies, and propose process improvements. * Collaborate with business stakeholders to ensure process enhancements align with business objectives. **System Integration & Support** * Act as the liaison between the SAP Commerce Cloud-based web shop, multiple ERPs, and WMS, ensuring smooth integration and data flow. * Provide functional support and troubleshooting for O2C-related system issues. * Support the transformational initiatives across the multiple projects. **Requirement Gathering & Documentation** * Collaborate with cross-functional teams (Sales, customer care, Finance, Logistics, IT) to gather business requirements for system configurations and enhancements. * Translate business requirements into functional specifications and ensure proper documentation. **Project Management & Implementation** * Support system implementation projects, upgrades, and new integrations related to the O2C process. * Coordinate with external vendors and internal teams to deliver projects on time and within budget. **Testing & Training** * Develop and execute test cases for system changes and enhancements. * Train end-users on new functionalities and provide ongoing support. **Data Analysis & Reporting** * Monitor and analyse key performance metrics in the O2C cycle, including order accuracy, fulfilment times, and billing efficiency. * Develop and maintain dashboards and reports to provide actionable insights to stakeholders. ## Qualifications **Key Skills & Competencies:** * Strong understanding of **Order to Cash (O2C)** processes, including order management, invoicing, payment processing, and fulfilment. * Proficiency with **Enterprise scale systems like SAP S/4, SAGE, Business central etc**. * Experience with dealing processes and system integrations using APIs, middleware, or custom connectors. * Analytical and problem-solving skills, with the ability to troubleshoot and resolve system or process-related issues. * Strong communication skills to collaborate with technical and non-technical stakeholders. * Project management experience, with the ability to manage multiple priorities in a fast-paced environment. **Qualifications:** * Bachelor’s degree in information systems, Business Administration, or a related field. * 3+ years of experience as a Business Analyst or Systems Analyst in an e-commerce, distribution or logistics environment, Big Plus. * Hands-on experience with O2C processes within Enterprise scale ERPs in combination of Pricing software use and Web shop. * Familiarity of SQL, data analysis tools, or basic programming is a plus. * Familiarity with Agile/Scrum methodologies is an advantage. **Work Environment:** * Hybrid working environment with collaboration across teams in IT, Sales, E-Commerce, logistics, and business operations. * Opportunity to work on exciting IT/Business projects in a growing organization. ## Additional Information In addition to a secure job in an internationally successful, fast-growing and family-friendly group of companies, you can also expect: * Attractive remuneration package including **Christmas and vacation pay** * **30 days vacation** * **Hybrid working model** with flexible working hours and flexitime account in a 40-hour week * Company pension scheme * **Canteen**with subsidized lunch * Team member appreciation * Individual training and development opportunities * Casual dress code * Regular employee events * Employees recruit employees-bonus * Corporate benefits * **Job ticket** * Free employee parking spaces * All the traditional benefits like health insurance, paid time away while you re-energize – don’t worry, we’ve got you covered **REPA**welcomes diversity and is an equal opportunities employer. All qualified applicants are considered regardless of race, religion, skin color, national origin, gender, age, sexual orientation, gender identity or disability.