You engage with customers to enhance their experience with SAP BDC services, assess their needs, and collaborate with various teams to ensure successful implementation and advocacy for their interests.
Anforderungen
- •Experience in the IT industry
- •Understanding of SAP BDC portfolio
- •Knowledge of public cloud platforms
- •Great communication and presentation skills
- •Ability to navigate complex organizational dynamics
- •Adaptability to unique business practices
- •Customer service mindset
- •Passion for learning new technologies
- •German language skills mandatory (C1 level or higher)
Deine Aufgaben
- •Partner with customers to increase SAP BDC service usage.
- •Analyze digital transformation strategies and coach on architectures.
- •Act as the primary strategic contact for SAP BDC.
- •Assess customer technical needs and execute consumption plans.
- •Provide recommendations for optimal solution usage.
- •Advocate for customer needs to internal SAP stakeholders.
- •Collaborate with diverse internal teams and experts.
- •Fulfill premium subscription services for assigned customers.
Original Beschreibung
# BDC Customer Success Manager Advisor (f/m/d)
**Summary**
The focus of this position is to help customers consume SAP Business Data Cloud (SAP BDC) within their application projects as the cloud platform-of-choice. BDC is the engine for innovation through integration, extension, and analysis scenarios of the Intelligent Enterprise. SAP BDC CSMs work with the most cutting-edge and innovative SAP solutions and coach SAP’s most strategic customers.
The BDC Customer Success Manager (CSM) role is responsible for developing relationships with technical decision makers in their assigned accounts to ensure broad consumption of the portfolio both within and across application projects through Technical Advisory.
**What you'll do**
* You will proactively partner with customers to sustainably increase consumption of SAP BDC services, and coordinate activities with the Account Team.
* You analyze the big picture, have expertise with digital transformation, and coach on technical and business architectures.
* You are the primary SAP BDC strategic point of contact and will orchestrate success resources across SAP and customers, as described in the SAP BDC engagement model.
* You will analyze your customer’s technical needs and execute consumption plans for your assigned customers.
* You will provide recommendations and prepare the customer to make the best use of the solution, in alignment with SAP strategy and roadmap.
* You will be a voice of the customer to internal SAP stakeholders.
* You will work with colleagues from a broad variety of groups such as Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, Partners, etc.
* A BDC-CSM may also be assigned to fulfill a customer’s premium subscription services.
**What you bring**
You will excel in this role if:
* You have experience working in the IT Industry. Your background could be Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, Consulting, etc.
* You have a good understanding of one or more areas of the SAP BDC portfolio: SAP BTP Extension and Integration Suite, Cloud Databases, Cloud Data Management, Analytics Cloud Solutions.
* You have good knowledge of public cloud platforms and providers (e.g. Microsoft Azure, Amazon Web Services, Google Cloud, etc.) Certifications in enterprise architecture are a plus.
* You have great communication and presentation skills. Familiarity with design thinking methodology is a plus.
* You can navigate complex organizational dynamics both internally at SAP, as well as externally with customers and partners.
* You can continuously learn and adapt to the unique business and cultural practices of each region/country.
* You have a focus on customer service mindset and customer empathy.
* You have a passion for learning new technologies and enjoy problem solving.
* German language skills mandatory (C1 level or higher)
**Meet the Team**
We pride on a work environment that is inclusive and diverse. Every idea and perspective are valued.
The SAP Business Data Cloud CSM team is committed to sustain each other to ensure success, both individually and as a team. We have a pay-it-forward mentality and are always willing to help our colleagues. Our culture is built upon sharing best practices, utilizing communication platforms to answer each other’s questions, and bringing an entrepreneurial spirit to the mission of driving SAP BDC consumption growth together. We provide opportunities to lead regional and global workstreams that help us improve as a team and contribute to great customer experiences.
**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
Requisition ID: 426637 | Work Area: Sales | Expected Travel: 0 - 50% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: SAP locations in Germany
Ausschreibungsnummer:
426637
Ausschreibungsdatum:
14.05.2025
Funktionsbereich:
Sales
Karrierestatus:
Berufserfahren
Anstellungsverhältis:
Vollzeit, unbefristet
Voraussichtliche Reisetätigkeit:
0 - 50%
Standort:
Walldorf, DE, 69190