Assoc Technical User Support Analyst(m/w/x)

# Assoc Technical User Support Analyst. **Neuhausen, Schaffhausen, Switzerland** | **Full time** | **Hybrid** # A Day in the Life Responsibilities may include the following and other duties may be assigned. * Deployment, installation of hardware (PC’s) in the manufacturing clean room. * Configuration of the manufacturing pc’s running Windows 10. * Maintaining, analyzing, and troubleshooting software and computer peripherals as needed during the upgrade. * Set up, configure and add all required hardware during upgrade. * May Document testing and maintenance of system updates, modifications, and configurations. * Act as a liaison between Manufacturing leaders and the local IT Team. * Able to perform in a fast-paced environment. * Provides technical support to users for either PC, server or mainframe applications and hardware. * Answers questions regarding system procedures, on-line transactions, systems status and downtime procedures. * Interacts with network services, software systems engineering and/or applications development in order to restore service * Recommends systems modifications in order to reduce user problems. * Acquire and maintain knowledge on IT services and solutions that customers use. **SPECIALIST CAREER STREAM:**Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects – from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education. **DIFFERENTIATING FACTORS** **Autonomy:**Established and productive individual contributor. Works independently with general supervision on larger, moderately complex projects / assignments. **Organizational Impact:**Sets objectives for own job area to meet the objectives of projects and assignments. Contributes to the completion of project milestones. May have some involvement in cross functional assignments. **Innovation and Complexity:**Problems and issues faced are general, and may require understanding of broader set of issues or other job areas but typically are not complex. Makes adjustments or recommends enhancements in systems and processes to solve problems or improve effectiveness of job area. **Communication and Influence:**Communicates primarily and frequently with internal contacts. External interactions are less complex or problem solving in nature. Contacts others to share information, status, needs and issues in order to inform, gain input, and support decision-making. **Leadership and Talent Management:**May provide guidance and assistance to entry level professionals and / or employee in Support Career Stream. **Required Knowledge and Experience:** * Requires practical knowledge and demonstrated competence within job area typically obtained through advanced education combined with experience. * Experience in Microsoft Win7 & Win10 OS * Knowledge in PC deployment * Technical knowledge in computer hardware and peripherals * Advanced knowledge of French and English languages (B2 - C1 levels) * IT Technician Diploma ES a plus **Physical Job Requirements** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. # Benefits & Compensation **Medtronic offers a competitive Salary and flexible Benefits Package** A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.