You manage client accounts by building relationships and coordinating onboarding processes. Your role involves identifying growth opportunities and ensuring effective communication while representing customer interests within the organization.
Anforderungen
- •Experience in Customer Success role
- •Fluent in European languages is a plus
Deine Aufgaben
- •Manage a portfolio of accounts effectively.
- •Develop relationships and manage stakeholders.
- •Coordinate onboarding and implementation for new customers.
- •Identify and track growth opportunities with existing clients.
- •Organize monthly and quarterly customer reviews.
- •Work with Account Managers on upsell and renewal opportunities.
- •Represent customer interests to internal teams.
- •Ensure timely and targeted client communication with marketing.
- •Anticipate customer needs and challenges using data insights.
- •Identify best practices to improve processes and prioritize activities.
Original Beschreibung
## Job Description
* Expertly manage a portfolio of accounts, developing relationships, managing stakeholders and identifying advocates
* Coordinate a swift and smooth onboarding, implementation and go-live experience for new customers in collaboration with New Business Sales and Solutions
* Identify/track adoption and growth opportunities within existing clients
* Organize monthly/quarterly reviews with customers to minimise friction and churn risk
* Work with Account Managers to identify upsell and renewal opportunities
* Represent the customer internally as a stakeholder for product, marketing and other internal teams to ensure customers are always central to what we do
* Work with our marketing department to ensure client communication is timely and targeted
* Anticipate customer requirements and challenges, work towards a (re)solution by acting on data-driven insights and strategic knowledge
* Help identify patterns for success and best practice within portfolio, to improve processes and prioritise activities
## Qualifications
* Experience in another Customer Success/Account Management or equivalent role in a fintech, banking or payments environment
* Fluent in European languages is a plus
## Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.