You manage player relationships and ensure compliance while driving growth strategies. Your role involves resolving customer issues, maximizing retention, and coordinating events to enhance the overall experience.
Anforderungen
- •Fluent in German and English
- •Previous experience in account management
- •Industry experience would be preferred
- •Proven track record in safer gambling management
- •High interest in licensed online gaming
- •Outstanding personal relationship management skills
- •Ability to work independently and escalate when needed
Deine Aufgaben
- •Build and maintain relationships with players
- •Complete regulatory requests as needed
- •Contribute to account management growth strategies
- •Conduct responsible gambling and AML interactions
- •Identify potential new account customers through analysis
- •Resolve customer issues and disputes effectively
- •Maximize player retention through team collaboration
- •Ensure clear communication within the team
- •Coordinate events with the hospitality manager
Deine Vorteile
Minimum salary from €40,000
Group bonus scheme
Hybrid working – 2 office days
Food vouchers – €136 monthly
Life assurance – 2x salary
Holiday purchase option
Free wellbeing app subscription
Additional day off for holidays
Two paid development days
Share save scheme
Team Spirit events and activities
Original Beschreibung
## Job Description
We are looking for a German speaking Account Relationship Manager to join our team in Vienna, Austria. In the role you will be responsible for building a personal relationship with selected customers identified as high value and high-potential clients.
The aim is that you Account Relationship Manager, will become the main point of contact between the company and the customer. By communicating via telephone, emails and live chats, the customer should feel comfortable discussing any issue with you, including (but not limited to) responsible gaming, bonuses, revenue and source of funds.
**What you will do**
* Build and maintain relationships with allocated players
* Ensure regulatory requests can be completed when required
* Partake in the strategic ambition of the account management team to drive growth and revenue to ultimately build loyalty to the brand
* Conduct all responsible gambling and AML interactions with account customers where possible
* Identify potential new account customers via daily business analysis and reporting
* Handle/resolve customer issues /dispute resolutions ensuring the customer feels valued
* Work as an integral part of the account management team to influence player activity with a view to maximise retention
* Ensure that clear communications into and out of the team to ensure we deliver a leading service to our customers and relevant feedback to the product and marketing teams
* Coordinating with the hospitality manager for the organisation of events and to optimise the hospitality experience – attend these events with your customers
• The role will involve working shifts (9am – 6pm / 11am – 8pm) and weekend work (minimum of one weekend a month). "
## Qualifications
• Fluent in German and English
• Previous experience in an account management role
• Industry experience would be preferred.
• Proven track record of outstanding safer gambling relationship management
• You will have a high interest and good all- round knowledge of licensed online gaming in both sports and casino
• Outstanding personal relationship management skills.
• Ability to work in a self-contained / independent environment knowing when to escalate and when to make your own decisions.
## Additional Information
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in Austria, you can expect to receive great benefits like:
* Min salary starting from €40,000
* Group bonus scheme
* Hybrid working – 2 days in the office
* Food vouchers – €136 per month (full-time employee, after probation)
* Life assurance – 2x Annual Salary
* Ability to buy holiday
* Free subscription to wellbeing app Unmind
* Additional “It’s Your Game” day off to use at either Christmas or New Year
* Entain & Enhance days – 2 paid days off to focus on your professional or personal development
* Share save scheme
* Team Spirit - events (e.g. Action Day, Roof-top BBQ party), team building (e.g. EOY Party), sports activities (e.g. tennis, yoga, football) and pro-bono activities
And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.