You manage customer orders and inquiries, ensuring accurate processing while maintaining strong relationships. Your role involves coordinating with various teams to deliver high-quality customer service that meets their needs.
Anforderungen
- •High School Diploma required
- •Associate's or Bachelor's degree preferred
- •2-5 years of customer service experience
- •Manufacturing company experience preferred
- •Working knowledge of US trade compliance preferred
- •Excellent communication skills required
- •Strong detail orientation required
- •Capable of handling multiple priorities
- •Adapting to change with ease
- •Willing to take on additional tasks
- •Effective team working skills required
- •Proficiency in Microsoft Word required
- •Proficiency in Excel required
- •Knowledge of SAP preferred
- •Ability to rotate for holiday coverage
Deine Aufgaben
- •Process customer orders and inquiries.
- •Maintain relationships with assigned customers and partners.
- •Ensure accurate order entry and acknowledgment.
- •Provide pricing, product availability, and schedule information.
- •Act as communication link between customers and commercial teams.
- •Track order activity and report delivery issues.
- •Collaborate with Logistics to expedite order delivery.
- •Utilize product knowledge to communicate effectively with customers.
- •Deliver high customer service to minimize complaints.
- •Coordinate with Production Control, Purchasing, and Shipping.
- •Understand export order processing and regulations.
Original Beschreibung
# Account Manager, Service
**Fulda, Germany** | **Full time**
## Job Requirements
**Why work for us?**
The Account Manager, Service acts as the liaison between external customers, sales engineers, internal warehouses & manufacturing groups. The Account Manager, Service is responsible for managing customer and distributor orders and resolving problem areas to provide a positive buyer experience. The job requires tact, attention to detail, the ability to make quick decisions, and the talent to juggle multiple responsibilities.
**Responsibilities:**
· Receives and processes customer orders, inquiries covering items or products ordered.
· Maintains an ongoing relationship with assigned customers and commercial partner.
· Responsible for ensuring that the order has been entered correctly and that the customer has received acknowledgment with a realistic delivery date.
· Provides standard pricing and quoting, product availability, and schedule information within established guidelines.
· Serves as communication link between customers and commercial to assure responsiveness.
· Tracks order activity and alerts appropriate stakeholders of any potential delivery problems. Partners with Logistics to expedite delivery of selected orders.
· Uses knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer.
· Maintain a high level of customer service as reflected by a low number of customer complaints.
· Work closely with Production Control, Purchasing, and Shipping to ensure our customers’ needs are being met.
· Will need to have basic knowledge of export order processing including ocean and air export shipment regulations and familiarity with NAFTA and other free trade agreements.
**Qualifications and Experience:**
· High School Diploma required. Associate's or Bachelor's degree in relevant field preferred.
· A minimum of 2-5 years of customer service experience in an office setting is required.
· Manufacturing company experience preferred.
· Preferred working knowledge of US trade compliance including import and export compliance, ITAR, NAFTA, Other free trade agreements, Made in the USA rules, Harmonized tariff rules
· Must have excellent communication skills and strong detail orientation.
· Capable of handling multiple priorities and adapting to change with ease.
· Willing to take on additional tasks and work effectively on a team.
· Proficiency in Microsoft Word and Excel required, knowledge of SAP preferred.
· Ability to rotate with other Service Representatives to provide holiday coverage.
If you are interested in being part of a world class Sales function here at Alkegen then we would love to hear from you.
At Alkegen, we strive every day to help people – ALL PEOPLE – breathe easier, live greener and go further than ever before. We believe that diversity and inclusion is central to this mission and to our impact. Our diverse and inclusive culture drives our growth & innovation, and we nurture it by actively embracing our differences and using our varied perspectives to solve the complex challenges facing our changing and diverse world.