You manage customer orders and inquiries while building strong relationships. Your role involves ensuring accurate order processing, providing pricing information, and coordinating with various departments to meet customer needs.
Anforderungen
- •High School Diploma required
- •Associate's or Bachelor's degree preferred
- •Minimum 2-5 years customer service experience
- •Manufacturing company experience preferred
- •Working knowledge of US trade compliance preferred
- •Excellent communication skills required
- •Strong detail orientation required
- •Capable of handling multiple priorities
- •Adapting to change with ease
- •Willing to take on additional tasks
- •Work effectively on a team
- •Proficiency in Microsoft Word and Excel required
- •Knowledge of SAP preferred
- •Ability to rotate for holiday coverage
Deine Aufgaben
- •Process customer orders and inquiries.
- •Maintain relationships with assigned customers.
- •Ensure accurate order entry and acknowledgment.
- •Provide pricing, quoting, and product availability.
- •Act as a communication link for responsiveness.
- •Track order activity and notify stakeholders of issues.
- •Collaborate with Logistics to expedite deliveries.
- •Utilize product knowledge to assist customers.
- •Maintain high customer service standards.
- •Coordinate with Production Control, Purchasing, and Shipping.
- •Understand export order processing and regulations.