In this role, you manage client portfolios, identify growth opportunities, and enhance customer satisfaction through collaboration and relationship-building.
Anforderungen
- •2-4 years experience in SaaS sales
- •Proven track record of quota attainment
- •Ability to run organized sales process
- •Native-level German language skills
- •Track record of managing portfolios
- •Strong analytical and communication skills
- •Proactive and collaborative attitude
- •Team player and curiosity-driven mindset
- •Top-notch presentation skills
- •Competitive drive with integrity
- •Fluent in German, strong English skills
- •Experience in multi-product selling is a plus
Deine Aufgaben
- •Manage portfolio and tech-touch customers.
- •Drive upselling and cross-selling initiatives.
- •Oversee pricing migrations and renewals.
- •Identify commercial opportunities from leads.
- •Act on proactive outreach to clients.
- •Build strong relationships for client success.
- •Ensure long-term client satisfaction.
- •Collaborate with CSMs for insights.
- •Contribute to improving Tellent's offerings.
Deine Vorteile
Flexibility to work remotely
Opportunity to shape a scale-up
Diverse multicultural team
€1,500 annual training budget
28 paid holiday days
2 additional paid days off
Work from anywhere for 4 weeks
Inclusive and fun work environment
Apple MacBook and tools provided
€400 travel budget for visits
€200 Home Office budget
Original Beschreibung
## Account Manager DACH
**\*The salary listed consists of the fixed and a variable component.**
**Your Mission**
As an Account Manager (AM), you will play a key role in driving Tellent’s growth by delivering value to clients and achieving ambitious revenue goals. Your responsibilities will include upselling, cross-selling, negotiating renewals, and managing pricing migrations. Building strong client relationships will be essential to ensuring their needs are met while driving business expansion.
You will act as the primary liaison for identifying and capitalizing on commercial opportunities, directly contributing to Tellent’s Net Revenue Retention (NRR) objectives. This role requires a proactive, customer-focused approach and close collaboration with cross-functional teams.
Your primary focus will be maximizing customer value within your portfolio, with potential additional impact on tech-touch customers. You will drive revenue by identifying upsell opportunities and promoting higher-tier plans or additional products by Tellent. A key part of your role will be guiding customers through the transition to updated pricing models, ensuring transparency and satisfaction.
Collaboration with the Customer Success Management (CSM) team will be crucial to strengthening customer relationships and unlocking commercial opportunities. By driving initiatives that benefit both Tellent and its customers, you will contribute significantly to the company’s success.
**About the team**
The Account Manager role sits within our Customer Experience (CX) Team, whose mission is to drive customer satisfaction, maximize product adoption, and ensure clear ROI for our customers, all while aligning with Tellent’s commercial objectives.
The DACH CX team is a growing and dynamic group, currently expanding from five to eight team members, as part of the broader CX organization of 25 professionals spread across our Amsterdam and Paris offices.
**Your 12-month journey**
**During the first 3 months:** You will focus on learning Tellent’s products, processes, pricing models, and customer needs. During onboarding, you will complete training in commercial strategies, shadow customer interactions, and begin supporting pricing migrations and renewals. By the end of this period, you will have a strong foundation in our systems, tools, and account management best practices.
**Within 6 months:** You will be independently managing your portfolio, driving upsells, cross-sells, and renewals. You’ll confidently navigate pricing migrations, uncover new opportunities, and ensure customer satisfaction by delivering value and fostering trust.
**After 1 year:** You will be a key contributor to Tellent’s growth, with a proven track record in revenue generation and client retention. Equipped with deep product knowledge and market insights, you will be ready to explore advanced responsibilities and personal development opportunities.
**What you´ll be doing**
* Manage your portfolio and parts of our tech-touch customers by driving upselling, cross-selling, pricing migrations, and renewals.
* Identify and act on commercial opportunities from leads and proactive outreach.
* Build strong relationships to ensure long-term client success and satisfaction.
* Collaborate with CSMs and provide insights to improve Tellent’s offerings.
**Characteristics that could set you apart**
* Familiarity with customer success tools and platforms.
* Experience in developing and implementing data-driven strategies to determine customer approaches.
**What you’ll bring to the team**
* 2-4 years of experience in Account Management, Sales, or Customer Success, ideally in SaaS.
* Proven track record of consistent quota attainment.
* Proven ability to run an organized and effective sales process, prioritizing tasks and managing the sales funnel.
* Native-level German language skills.
* A track record of managing portfolios, driving renewals, and achieving revenue goals.
* Strong analytical, communication, and negotiation skills.
* A proactive, collaborative attitude in fast-paced environments.
* A team player attitude and a curiosity-driven mindset.
* Top-notch presentation and interpersonal skills, with an ability to build relationships.
* Competitive drive to grow your market while upholding a high level of integrity.
* Fluent in German with strong English communication skills (company language is English).
* Experience in selling a suite or multi-product offering is a plus.