1st Level Product Support - Fluent in Dutch(m/w/x)
Trusted Shops SE (DE)
Köln
Du wirst zum Produktexperten und hilfst den Kunden bei technischen Fragen zur Integration der Trusted Shops Produkte sowie bei Anpassungen im Quellcode.
Anforderungen
•First professional experience in customer service
•Basic knowledge of HTML
•Experience with shop software systems
•Basic understanding of web technologies
•Friendly and supportive personality
•Business fluent Dutch and English
Deine Aufgaben
•Trusted Shops Funktionen schnell integrieren
•Technische Anfragen der Kunden beantworten
•Einfache Quellcode-Anpassungen bereitstellen
•Kunden beim Einstieg auf der Trusted Shops Plattform unterstützen
Deine Vorteile
Hybrid Work
Workation in Europa
Dauerhafte Beschäftigung
27 Tage Urlaub + 3,5 zusätzliche Tage
Buddy-Programm
Individuelle Entwicklungsmöglichkeiten
Teamevents
Health Pass mit Sportkursen
Original Beschreibung
## 1st Level Product Support (f/m/d) - Fluent in Dutch
**1st Level Product Support (f/m/d) - Fluent in Dutch**
(Hybrid in Cologne or remote in Germany/ full-time/ permanent contract in Germany)
**Your tasks**
* You will become one of our product experts and do everything to ensure that our customers integrate the Trusted Shops functions as fast as possible into their online shops (in cooperation with the Customer Success Management or the 2nd Level Product Support)
* Be in direct contact with our customers either by email, video call, or telephone and answer their technical queries, for example concerning the functionality and integration of Trusted Shops products in a wide range of shop software systems in English and Dutch
* You will advise our customers by providing simple source code modifications: for example, support them in displaying the Trustbadge (widget) at the desired position in their online shop
* Occasionally, you will assist our customers when taking their first steps on the Trusted Shops platform and explain to them the available functions
## Anforderungen
**Your Profile**
* First professional experience in a Customer service-related field combined with the ability to understand complex technological correlations
* Basic knowledge of HTML is a must; additional knowledge of CSS or JavaScript is a plus
* Ideally, first experiences with shop software systems (such as Lightspeed, Magento or WordPress/WooCommerce) and interest in familiarising yourself with them
* Basic understanding of web technologies and no fear of source code of web pages
* Friendly, supportive, communicative, analytical, solution- and service-oriented personality, paired with a structured way of working and a keen interest in technical details and the capability to transfer your knowledge to our customers
* Business fluent Dutch and English language skills are mandatory. Additional languages, especially German, are a plus.
**What we offer you**
* Hybrid Work: Combine flexible remote work with team days in the office
* Workation: Use the additional option of Workation and work temporarily from another location within Europe
* Permanent employment with Europe's trusted brand
* 27 days holiday + 3.5 additional days off at Christmas, New Year's Eve and Carnival
* Buddy programme (an experienced trustee is at your side)
* Individual development opportunities and internal learning programmes
* Events (team events, unit events, etc.)
* Health Pass - free online and offline sports, fitness and health courses
At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is committed to diversity and against discrimination.
1st Level Product Support - Fluent in Dutch(m/w/x)
Vollzeit
Remote
Gleitzeit
Berufserfahren
Köln
Du wirst zum Produktexperten und hilfst den Kunden bei technischen Fragen zur Integration der Trusted Shops Produkte sowie bei Anpassungen im Quellcode.
Anforderungen
•First professional experience in customer service
•Basic knowledge of HTML
•Experience with shop software systems
•Basic understanding of web technologies
•Friendly and supportive personality
•Business fluent Dutch and English
Keine Angabe
Berufserfahrung3 Jahre
Deine Aufgaben
•Trusted Shops Funktionen schnell integrieren
•Technische Anfragen der Kunden beantworten
•Einfache Quellcode-Anpassungen bereitstellen
•Kunden beim Einstieg auf der Trusted Shops Plattform unterstützen
Trusted Shops creates digital trust between people and companies, aiming to become the #1 Community of Trust. They support over 25,000 online stores and 40 million consumer memberships.
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