KLA
Customer Support Engineer(m/w/x)
Full-timeOn-siteExperienced
Reutlingen
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VIVIAVI Solutions GmbH
Tier 3 Technical Support Engineer(m/w/x)
Eningen unter Achalm
Full-timeOn-siteExperienced
Nejo AI Summary
Expert troubleshooting for complex customer issues on network planning and optimization systems, collaborating with R&D. Strong understanding of networking principles and CCNA certification or equivalent required. Involvement in new software release testing.
Requirements
- Strong understanding of networking principles
- Cisco Certified Network Associate (CCNA) or equivalent
- Desire to develop understanding of ONE LabPro and Transport products
- Proactive approach to troubleshooting and resolving technical issues
- Ability to explain complex technical concepts
- Degree in electrical engineering, computer science, or equivalent work experience
- Fluent English language skills
- Experience as an Application Engineer in high-speed Ethernet networking
- Experience with Physical layer testing of high-speed Ethernet
- German language skills
Tasks
- Provide expert-level Tier 3 troubleshooting for complex customer issues
- Collaborate with R&D, product management, and T1/T2 support to resolve customer issues
- Maintain expertise on ONE LabPro and transport products and their applications
- Communicate professionally and empathetically with customers via various channels
- Participate in testing and validating new software releases
- Engage in product improvement discussions based on customer feedback
- Assist in creating training materials, user guides, and technical documentation
- Conduct internal training sessions for colleagues and new team members
- Contribute to internal and customer knowledge bases
- Manage the lab for Tier 3 troubleshooting and customer access
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Fluent
- German – Basic
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of VIAVI Solutions GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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VIVIAVI Solutions GmbH
Tier 3 Technical Support Engineer(m/w/x)
Eningen unter Achalm
Full-timeOn-siteExperienced
Nejo AI Summary
Expert troubleshooting for complex customer issues on network planning and optimization systems, collaborating with R&D. Strong understanding of networking principles and CCNA certification or equivalent required. Involvement in new software release testing.
Requirements
- Strong understanding of networking principles
- Cisco Certified Network Associate (CCNA) or equivalent
- Desire to develop understanding of ONE LabPro and Transport products
- Proactive approach to troubleshooting and resolving technical issues
- Ability to explain complex technical concepts
- Degree in electrical engineering, computer science, or equivalent work experience
- Fluent English language skills
- Experience as an Application Engineer in high-speed Ethernet networking
- Experience with Physical layer testing of high-speed Ethernet
- German language skills
Tasks
- Provide expert-level Tier 3 troubleshooting for complex customer issues
- Collaborate with R&D, product management, and T1/T2 support to resolve customer issues
- Maintain expertise on ONE LabPro and transport products and their applications
- Communicate professionally and empathetically with customers via various channels
- Participate in testing and validating new software releases
- Engage in product improvement discussions based on customer feedback
- Assist in creating training materials, user guides, and technical documentation
- Conduct internal training sessions for colleagues and new team members
- Contribute to internal and customer knowledge bases
- Manage the lab for Tier 3 troubleshooting and customer access
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Fluent
- German – Basic
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of VIAVI Solutions GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
VIAVI Solutions GmbH
Industry
IT
Description
The company provides equipment, software, and systems for network planning, deployment, and optimization, serving various markets.
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