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As a Customer Support Engineer, you will engage directly with customers to ensure their complex equipment runs smoothly. This role involves troubleshooting and diagnosing issues, as well as coordinating with clients to minimize downtime while maintaining high service standards.
Requirements
- Certified engineer, degree from advanced technical school, or work experience of ~3 years
- Ability to understand and solve problems in software, electronics, optics, mechanical, electro-mechanical, and/or electro-optical systems
- Excellent interpersonal communication, analytical and problem solving skills
- Great customer relations and collaboration skills within a multi-cultural environment
- Fluency in English and German
- Full driver’s license
- Willingness and availability to travel up to 25%
- Domestic and international travel is required on a regular basis
Tasks
- Update and troubleshoot complex capital equipment
- Diagnose and repair equipment at customer sites
- Ensure customer satisfaction with service
- Maintain operational quality of system equipment
- Coordinate with customers to minimize downtime
- Assist Installation Engineers in problem resolution
Work Experience
Education
Languages
Benefits
Other Benefits
- •Competitive total rewards package
Company Vehicle
- •Company car or car allowance
Learning & Development
- •Extensive initial and guaranteed further training
More Vacation Days
- •30 days of vacation
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As a Customer Support Engineer, you will engage directly with customers to ensure their complex equipment runs smoothly. This role involves troubleshooting and diagnosing issues, as well as coordinating with clients to minimize downtime while maintaining high service standards.
Requirements
- Certified engineer, degree from advanced technical school, or work experience of ~3 years
- Ability to understand and solve problems in software, electronics, optics, mechanical, electro-mechanical, and/or electro-optical systems
- Excellent interpersonal communication, analytical and problem solving skills
- Great customer relations and collaboration skills within a multi-cultural environment
- Fluency in English and German
- Full driver’s license
- Willingness and availability to travel up to 25%
- Domestic and international travel is required on a regular basis
Tasks
- Update and troubleshoot complex capital equipment
- Diagnose and repair equipment at customer sites
- Ensure customer satisfaction with service
- Maintain operational quality of system equipment
- Coordinate with customers to minimize downtime
- Assist Installation Engineers in problem resolution
Work Experience
Education
Languages
Benefits
Other Benefits
- •Competitive total rewards package
Company Vehicle
- •Company car or car allowance
Learning & Development
- •Extensive initial and guaranteed further training
More Vacation Days
- •30 days of vacation
About the Company
KLA
Industry
IT
Description
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem, focusing on innovation and R&D.
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