ambelin GmbH
Vermietungsmanager Wohnraum(m/w/x)
Full-timeWith HomeofficeJunior
Berlin
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WUWunderflats
Tenant Operations Manager(m/w/x)
Berlin
Full-timeWith Home OfficeJunior
Nejo AI Summary
Managing tenant experience for furnished rentals across Europe. Excellent English and German communication skills required. Company pension plan with 20% employer contribution.
Requirements
- Excellent English and German communication skills
- Friendly, calm, solution-oriented in challenging situations
- Strong customer-oriented mindset
- Genuine motivation to help people and solve problems
- First experience in customer support, hospitality, operations, property management, or similar roles
- High ownership and reliability
- Managing multiple requests simultaneously
- Strong organizational skills
- Attention to detail in documenting issues and coordinating follow-ups
- Proactive in identifying potential risks
- Motivated to improve processes
- Contribute to high service standard
Tasks
- Own tenant experience across mid-term rental apartments
- Ensure tenants feel supported throughout their stay
- Protect apartment condition and booking continuity
- Resolve tenant requests efficiently and professionally
- Prioritize issues impacting satisfaction, reviews, or booking
- Coordinate check-in, check-out, keys, Wi-Fi, maintenance, repairs, and complaints
- Perform regular on-site apartment visits
- Ensure apartments are ready for upcoming tenants
- Identify and address issues early to minimize vacancy risk
- Collaborate with internal teams to maintain listings
- Identify recurring issues in tenant feedback
- Flag improvement opportunities proactively
- Document tenant interactions and operational updates accurately
- Support booking continuity by facilitating extensions
- Handle early move-outs and quick turnarounds between tenants
Education
- High school diploma
Languages
- English – Native
- German – Native
Benefits
Flexible Working
- Flexible and family-friendly working hours
- Work from home from time to time
Competitive Pay
- Attractive compensation package
Retirement Plans
- Company pension plan with 20% employer contribution
Modern Office
- Brand new office in Berlin
Ergonomic Workplace
- Ergonomically equipped workstations
- Detox room
Childcare
- Playroom
Informal Culture
- Roof terrace
- Table soccer
Snacks & Drinks
- Free fruit and drinks
Team Events
- Annual summer party
- Annual winter party
- Regular after-work gatherings
- Table tennis
Healthcare & Fitness
- Office yoga
Corporate Discounts
- Discounted Urban Sports Club membership
- Discounts at FutureBens
Public Transport Subsidies
- Yearly travel ticket
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Wunderflats and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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WUWunderflats
Tenant Operations Manager(m/w/x)
Berlin
Full-timeWith Home OfficeJunior
Nejo AI Summary
Managing tenant experience for furnished rentals across Europe. Excellent English and German communication skills required. Company pension plan with 20% employer contribution.
Requirements
- Excellent English and German communication skills
- Friendly, calm, solution-oriented in challenging situations
- Strong customer-oriented mindset
- Genuine motivation to help people and solve problems
- First experience in customer support, hospitality, operations, property management, or similar roles
- High ownership and reliability
- Managing multiple requests simultaneously
- Strong organizational skills
- Attention to detail in documenting issues and coordinating follow-ups
- Proactive in identifying potential risks
- Motivated to improve processes
- Contribute to high service standard
Tasks
- Own tenant experience across mid-term rental apartments
- Ensure tenants feel supported throughout their stay
- Protect apartment condition and booking continuity
- Resolve tenant requests efficiently and professionally
- Prioritize issues impacting satisfaction, reviews, or booking
- Coordinate check-in, check-out, keys, Wi-Fi, maintenance, repairs, and complaints
- Perform regular on-site apartment visits
- Ensure apartments are ready for upcoming tenants
- Identify and address issues early to minimize vacancy risk
- Collaborate with internal teams to maintain listings
- Identify recurring issues in tenant feedback
- Flag improvement opportunities proactively
- Document tenant interactions and operational updates accurately
- Support booking continuity by facilitating extensions
- Handle early move-outs and quick turnarounds between tenants
Education
- High school diploma
Languages
- English – Native
- German – Native
Benefits
Flexible Working
- Flexible and family-friendly working hours
- Work from home from time to time
Competitive Pay
- Attractive compensation package
Retirement Plans
- Company pension plan with 20% employer contribution
Modern Office
- Brand new office in Berlin
Ergonomic Workplace
- Ergonomically equipped workstations
- Detox room
Childcare
- Playroom
Informal Culture
- Roof terrace
- Table soccer
Snacks & Drinks
- Free fruit and drinks
Team Events
- Annual summer party
- Annual winter party
- Regular after-work gatherings
- Table tennis
Healthcare & Fitness
- Office yoga
Corporate Discounts
- Discounted Urban Sports Club membership
- Discounts at FutureBens
Public Transport Subsidies
- Yearly travel ticket
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Wunderflats and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Wunderflats
Industry
RealEstate
Description
Wunderflats is Germany's market leader for flexible furnished housing, connecting seekers and providers of medium-term rentals.
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