INGRAM MICRO GmbH
Technical Support Engineer(m/w/x)
Full-timeWith HomeofficeExperienced
München
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HAHawk
Technical Support Engineer(m/w/x)
München
Full-timeRemoteExperienced
AI/ML
Nejo AI Summary
Debugging AI fraud detection tech for banks and payment providers. Cloud, Kubernetes, and API experience required. 4-day work week, company car for private use.
Requirements
- Strong debugging skills across distributed systems
- Experience with cloud environments and Kubernetes
- Ability to read logs, metrics, and traces
- Solid understanding of APIs, databases, system interactions
- Clear, structured thinking under pressure
- Strong collaboration skills across teams
- Ownership mindset; problem resolution
- Experience in second-line or production support
- Familiarity with Grafana, Sentry, OpenSearch, or similar
- Experience with incident management and post-mortems
- Exposure to enterprise or regulated environments
Tasks
- Investigate and resolve complex issues
- Debug application, infrastructure, and data layers
- Identify root causes of issues
- Restore service quickly
- Own issues from triage to resolution
- Drive clarity, momentum, and communication
- Act as technical backbone for support cases
- Provide clear answers and guidance
- Solve problems thoroughly
- Reduce repeat issues by addressing root causes
- Close support gaps
- Extract knowledge from engineering
- Capture system knowledge clearly
- Create reusable knowledge content
- Support self-service resolution
- Streamline RFP and due diligence responses
- Create tools for self-service
- Develop guidance for self-service
- Establish patterns for self-service
- Partner with engineering on technical issues
- Provide clear context and evidence
- Turn knowledge into repeatable solutions
- Reduce future interruptions
- Support incident management
- Participate in post-mortems
- Ensure follow-ups lead to improvements
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Kubernetes
- Grafana
- Sentry
- OpenSearch
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Hawk and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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HAHawk
Technical Support Engineer(m/w/x)
München
Full-timeRemoteExperienced
AI/ML
Nejo AI Summary
Debugging AI fraud detection tech for banks and payment providers. Cloud, Kubernetes, and API experience required. 4-day work week, company car for private use.
Requirements
- Strong debugging skills across distributed systems
- Experience with cloud environments and Kubernetes
- Ability to read logs, metrics, and traces
- Solid understanding of APIs, databases, system interactions
- Clear, structured thinking under pressure
- Strong collaboration skills across teams
- Ownership mindset; problem resolution
- Experience in second-line or production support
- Familiarity with Grafana, Sentry, OpenSearch, or similar
- Experience with incident management and post-mortems
- Exposure to enterprise or regulated environments
Tasks
- Investigate and resolve complex issues
- Debug application, infrastructure, and data layers
- Identify root causes of issues
- Restore service quickly
- Own issues from triage to resolution
- Drive clarity, momentum, and communication
- Act as technical backbone for support cases
- Provide clear answers and guidance
- Solve problems thoroughly
- Reduce repeat issues by addressing root causes
- Close support gaps
- Extract knowledge from engineering
- Capture system knowledge clearly
- Create reusable knowledge content
- Support self-service resolution
- Streamline RFP and due diligence responses
- Create tools for self-service
- Develop guidance for self-service
- Establish patterns for self-service
- Partner with engineering on technical issues
- Provide clear context and evidence
- Turn knowledge into repeatable solutions
- Reduce future interruptions
- Support incident management
- Participate in post-mortems
- Ensure follow-ups lead to improvements
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Kubernetes
- Grafana
- Sentry
- OpenSearch
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Hawk and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Hawk
Industry
FinancialServices
Description
The company is the leading provider of AI-supported anti-money laundering and fraud detection technology.
Not a perfect match?
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