Deloitte GmbH Wirtschaftsprüfungsgesellschaft
Technical Service Manager Cloud Applications(m/w/x)
Full-timeWith HomeofficeManagement
Leipzig, Berlin, Dresden, Düsseldorf, Frankfurt am Main, Hamburg, Hannover, Köln, Mannheim, München
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DEDeutsche Börse
Technical Key Account Manager - Service Desk Application(m/w/x)
Leipzig
Full-time, Part-timeWith Home OfficeExperienced
Nejo AI Summary
In this role, you will be the go-to person for internal users, handling inquiries with professionalism and ensuring efficient ticket resolution. Your day-to-day responsibilities will involve logging interactions, analyzing issues, and collaborating with the team to enhance service quality.
Requirements
- Completed studies or training related to IT
- Excellent service orientation and communication skills in German and English
- Experience in the service desk environment and use of ITSM tool
- Good IT skills in Application Management, Office365, and Windows
- Team spirit and flexibility to achieve goals
- Adherence to policies and procedures
- Experience with ITIL processes and incident management skills
- Experience in project management and agile working
Tasks
- Act as the single point of contact for internal users regarding products and services
- Respond to inquiries via phone, chat, and email with professionalism
- Log and document inquiries and interactions in the ITSM system
- Analyze and efficiently escalate or resolve tickets
- Maintain and improve available documentation
- Seek assistance from colleagues when necessary
- Continuously expand and deepen your knowledge
Work Experience
approx. 1 - 4 years
Education
Vocational certification
Languages
German – Business FluentEnglish – Business Fluent
Tools & Technologies
ITSM toolOffice365Windows
Benefits
Childcare
- •Childcare facilities
Additional Allowances
- •Meal allowance
Public Transport Subsidies
- •Job ticket
Healthcare & Fitness
- •Sport and recreational events
Flexible Working
- •Flexible mobile working arrangements
Learning & Development
- •Personal development
- •Extensive further training opportunities
Mentorship & Coaching
- •Bespoke onboarding plan
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Deutsche Börse and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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DEDeutsche Börse
Technical Key Account Manager - Service Desk Application(m/w/x)
Leipzig
Full-time, Part-timeWith Home OfficeExperienced
Nejo AI Summary
In this role, you will be the go-to person for internal users, handling inquiries with professionalism and ensuring efficient ticket resolution. Your day-to-day responsibilities will involve logging interactions, analyzing issues, and collaborating with the team to enhance service quality.
Requirements
- Completed studies or training related to IT
- Excellent service orientation and communication skills in German and English
- Experience in the service desk environment and use of ITSM tool
- Good IT skills in Application Management, Office365, and Windows
- Team spirit and flexibility to achieve goals
- Adherence to policies and procedures
- Experience with ITIL processes and incident management skills
- Experience in project management and agile working
Tasks
- Act as the single point of contact for internal users regarding products and services
- Respond to inquiries via phone, chat, and email with professionalism
- Log and document inquiries and interactions in the ITSM system
- Analyze and efficiently escalate or resolve tickets
- Maintain and improve available documentation
- Seek assistance from colleagues when necessary
- Continuously expand and deepen your knowledge
Work Experience
approx. 1 - 4 years
Education
Vocational certification
Languages
German – Business FluentEnglish – Business Fluent
Tools & Technologies
ITSM toolOffice365Windows
Benefits
Childcare
- •Childcare facilities
Additional Allowances
- •Meal allowance
Public Transport Subsidies
- •Job ticket
Healthcare & Fitness
- •Sport and recreational events
Flexible Working
- •Flexible mobile working arrangements
Learning & Development
- •Personal development
- •Extensive further training opportunities
Mentorship & Coaching
- •Bespoke onboarding plan
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Deutsche Börse and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Deutsche Börse
Industry
FinancialServices
Description
The company is a leading clearing house for energy and commodity products in Europe, ensuring secure transaction settlements.
Not a perfect match?
- Deloitte GmbH Wirtschaftsprüfungsgesellschaft
Technical Service Manager Cloud Applications(m/w/x)
Full-timeWith HomeofficeManagementLeipzig, Berlin, Dresden, Düsseldorf, Frankfurt am Main, Hamburg, Hannover, Köln, Mannheim, München - Deutsche Börse
2nd Level Application Supporter OS Linux (DevOps)(m/w/x)
Full-time/Part-timeWith HomeofficeExperiencedLeipzig - Bell Flavors & Fragrances GmbH
IT Service Desk Mitarbeiter(m/w/x)
Full-timeWith HomeofficeJuniorLeipzig - Value AG the valuation group
IT Support Specialist(m/w/x)
Full-time/Part-timeWith HomeofficeExperiencedLeipzig - All for One Group
IT & Application Support Consultant(m/w/x)
Full-timeWith HomeofficeExperiencedFilderstadt, Bielefeld, Buxheim, Dortmund, Heidelberg, Heilbronn, Leipzig, München, Oldenburg, Ratingen