Description

As a Technical Account Manager, you will build strong relationships with key stakeholders while collaborating across teams to deliver tailored solutions. Your role involves leading meetings, creating content, and ensuring users maximize their experience with Stripe.

Requirements

• •Minimum 3 years experience in enterprise level client-facing work
• •Fluency in German
• •Strong written and verbal communication skills in English and German
• •Ability to lead complex integration conversations
• •Familiarity with APIs
• •Familiarity with SQL
• •Strong technical troubleshooting skills
• •Professional, confident, and collaborative personality
• •Operations savvy mindset
• •Experience in small to medium scale project management
• •Strong organizational skills and self-starting mindset
• •Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL
• •Ideal experience in the payments industry
• •Good to have Polish or Ukrainian language expertise

Tasks

• •Provide a Gold Standard Experience to key stakeholders
• •Collaborate with the Operations team to share resources and knowledge
• •Build long-term relationships to enhance user loyalty
• •Work cross-functionally to implement operational solutions
• •Support users on fraud, disputes, declines, product adoption, and global expansion
• •Engage with Customer Success and other user-facing teams
• •Lead user-facing meetings in person and via video chat
• •Contribute to the design of the support offering
• •Create user-facing content for long-term solutions

Tools & Technologies