Merz Aesthetics GmbH
Technical / Customer Support Specialist Ultherapy EMEA(m/w/x)
Full-timeWith HomeofficeExperienced
Frankfurt am Main
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HYHydrafacial Germany GmbH
Tech Support Representative(m/w/x)
Frankfurt am Main
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Troubleshooting aesthetic medical devices and skin health hardware for global clinics. Technical certifications and prior hardware support experience required. Flexible shift scheduling and remote-first workflow.
Requirements
- High school diploma or equivalent
- Technical certifications
- Experience in technical support or customer service
- Familiarity with computer systems and software
- Flexible working approach
- Troubleshooting and problem solving skills
- Excellent organization and follow-up skills
- Ability to prioritize and multitask
- Motivation to help others and teamwork
- Meticulous and detail oriented
- Willingness to learn and share knowledge
- Ability to build customer rapport
- Positive and professional demeanor
- Ability to work fast-paced environments
- Self-starter and motivated
- Fluency in English and German
- Beauty or aesthetics industry experience
Tasks
- Assist internal and external customers with technical challenges
- Identify customer issues and research available solutions
- Recommend resolutions that meet customer needs
- Support internal sales teams and business clients
- Contribute to projects that improve department efficiency
- Represent and uphold company customer service values
- Respond promptly via phone, chat, or video call
- Document customer interactions with accurate data entry
- Follow up on inquiries and record responses
- Collaborate with and support internal operational teams
- Provide feedback on process and procedure improvements
- Process and complete various orders and requests
- Provide administrative support to field service engineers
- Perform other assigned duties as required
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- Word
- Excel
- CRM
Benefits
Flexible Working
- Flexible working approach
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Hydrafacial Germany GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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HYHydrafacial Germany GmbH
Tech Support Representative(m/w/x)
Frankfurt am Main
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Troubleshooting aesthetic medical devices and skin health hardware for global clinics. Technical certifications and prior hardware support experience required. Flexible shift scheduling and remote-first workflow.
Requirements
- High school diploma or equivalent
- Technical certifications
- Experience in technical support or customer service
- Familiarity with computer systems and software
- Flexible working approach
- Troubleshooting and problem solving skills
- Excellent organization and follow-up skills
- Ability to prioritize and multitask
- Motivation to help others and teamwork
- Meticulous and detail oriented
- Willingness to learn and share knowledge
- Ability to build customer rapport
- Positive and professional demeanor
- Ability to work fast-paced environments
- Self-starter and motivated
- Fluency in English and German
- Beauty or aesthetics industry experience
Tasks
- Assist internal and external customers with technical challenges
- Identify customer issues and research available solutions
- Recommend resolutions that meet customer needs
- Support internal sales teams and business clients
- Contribute to projects that improve department efficiency
- Represent and uphold company customer service values
- Respond promptly via phone, chat, or video call
- Document customer interactions with accurate data entry
- Follow up on inquiries and record responses
- Collaborate with and support internal operational teams
- Provide feedback on process and procedure improvements
- Process and complete various orders and requests
- Provide administrative support to field service engineers
- Perform other assigned duties as required
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- Word
- Excel
- CRM
Benefits
Flexible Working
- Flexible working approach
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Hydrafacial Germany GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Hydrafacial Germany GmbH
Industry
Wellness
Description
The company is focused on bringing innovative products to market and delivering beauty health experiences.
Not a perfect match?
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