Parloa
Senior Enterprise Engagement Manager(m/w/x)
Full-timeWith HomeofficeSenior
Berlin, München
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PAParloa
Team Lead, Enterprise Customer Engagement DACH(m/w/x)
Berlin, München
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Leading a team managing enterprise client engagement for a voice-first GenAI platform at a fast-growing AI startup. 6-8+ years in Customer Success or Consulting, plus 1-2 years people leadership required. Workation opportunities, 28 vacation days, equity package.
Requirements
- 6-8+ years experience in Customer Success, Consulting, or Account Management
- 1–2 years of people leadership experience
- Ability to lead, coach, and develop others
- Building trust-based relationships and high-performance culture
- Track record of owning outcomes and KPIs
- Experience handling complex customer escalations
- Navigating senior stakeholder environments with confidence
- Strategic mindset paired with hands-on execution
- Passion for AI, automation, and digital transformation
- Excellent communication and presentation skills
Tasks
- Lead and develop a team of Enterprise Engagement Managers
- Coach team members to empower high performance
- Drive team KPIs for adoption, retention, and expansion
- Ensure measurable and visible delivery excellence
- Act as an escalation point for complex stakeholder situations
- Support enterprise customers as a strategic executive sponsor
- Create demonstrable customer value and ROI
- Navigate risks and unlock expansion potential
- Operationalize scalable processes, playbooks, and automation
- Advise enterprise organizations on AI-driven CX journeys
- Present the company's value narrative to clients
- Partner cross-functionally with Sales, Product, and Engineering
- Maintain feedback loops for customer-first decision-making
Work Experience
- 6 - 8 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- AI
- automation
Benefits
Flexible Working
- Flexible working hours
- Remote work options
Workation & Sabbatical
- Workation opportunities
Competitive Pay
- Competitive compensation
- Equity package
Public Transport Subsidies
- Deutschland ticket
Healthcare & Fitness
- Urban Sports Club
- Nilo Health
Other Benefits
- Job Rad
- Office in Berlin or Munich
Free or Subsidized Food
- Weekly sponsored office lunches
Learning & Development
- Training and development budget
Team Events
- Regular team events
- Game nights
- Social activities
Ergonomic Workplace
- Adjustable desks
Modern Office
- Social areas
Snacks & Drinks
- Fresh fruits
- Cereals
- Drinks
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Parloa and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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PAParloa
Team Lead, Enterprise Customer Engagement DACH(m/w/x)
Berlin, München
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Leading a team managing enterprise client engagement for a voice-first GenAI platform at a fast-growing AI startup. 6-8+ years in Customer Success or Consulting, plus 1-2 years people leadership required. Workation opportunities, 28 vacation days, equity package.
Requirements
- 6-8+ years experience in Customer Success, Consulting, or Account Management
- 1–2 years of people leadership experience
- Ability to lead, coach, and develop others
- Building trust-based relationships and high-performance culture
- Track record of owning outcomes and KPIs
- Experience handling complex customer escalations
- Navigating senior stakeholder environments with confidence
- Strategic mindset paired with hands-on execution
- Passion for AI, automation, and digital transformation
- Excellent communication and presentation skills
Tasks
- Lead and develop a team of Enterprise Engagement Managers
- Coach team members to empower high performance
- Drive team KPIs for adoption, retention, and expansion
- Ensure measurable and visible delivery excellence
- Act as an escalation point for complex stakeholder situations
- Support enterprise customers as a strategic executive sponsor
- Create demonstrable customer value and ROI
- Navigate risks and unlock expansion potential
- Operationalize scalable processes, playbooks, and automation
- Advise enterprise organizations on AI-driven CX journeys
- Present the company's value narrative to clients
- Partner cross-functionally with Sales, Product, and Engineering
- Maintain feedback loops for customer-first decision-making
Work Experience
- 6 - 8 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- AI
- automation
Benefits
Flexible Working
- Flexible working hours
- Remote work options
Workation & Sabbatical
- Workation opportunities
Competitive Pay
- Competitive compensation
- Equity package
Public Transport Subsidies
- Deutschland ticket
Healthcare & Fitness
- Urban Sports Club
- Nilo Health
Other Benefits
- Job Rad
- Office in Berlin or Munich
Free or Subsidized Food
- Weekly sponsored office lunches
Learning & Development
- Training and development budget
Team Events
- Regular team events
- Game nights
- Social activities
Ergonomic Workplace
- Adjustable desks
Modern Office
- Social areas
Snacks & Drinks
- Fresh fruits
- Cereals
- Drinks
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Parloa and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Parloa
Industry
IT
Description
Parloa is a fast-growing startup in Generative AI and customer service, offering a voice-first GenAI platform for contact centers.
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