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Parloa
10h ago

Team Lead, Enterprise Customer Engagement DACH(m/w/x)

Berlin, München
Full-timeWith Home OfficeSenior
AI/ML

Description

You will lead a high-performing team to drive measurable customer success, balancing strategic executive sponsorship with the operational scaling of the company's enterprise engagement processes.

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Requirements

  • •6-8+ years experience in Customer Success, Consulting, or Account Management
  • •1–2 years of people leadership experience
  • •Ability to lead, coach, and develop others
  • •Building trust-based relationships and high-performance culture
  • •Track record of owning outcomes and KPIs
  • •Experience handling complex customer escalations
  • •Navigating senior stakeholder environments with confidence
  • •Strategic mindset paired with hands-on execution
  • •Passion for AI, automation, and digital transformation
  • •Excellent communication and presentation skills

Work Experience

6 - 8 years

Tasks

  • •Lead and develop a team of Enterprise Engagement Managers
  • •Coach team members to empower high performance
  • •Drive team KPIs for adoption, retention, and expansion
  • •Ensure measurable and visible delivery excellence
  • •Act as an escalation point for complex stakeholder situations
  • •Support enterprise customers as a strategic executive sponsor
  • •Create demonstrable customer value and ROI
  • •Navigate risks and unlock expansion potential
  • •Operationalize scalable processes, playbooks, and automation
  • •Advise enterprise organizations on AI-driven CX journeys
  • •Present the company's value narrative to clients
  • •Partner cross-functionally with Sales, Product, and Engineering
  • •Maintain feedback loops for customer-first decision-making

Tools & Technologies

AIautomation

Languages

German – Business Fluent

English – Business Fluent

Benefits

Flexible Working

  • •Flexible working hours
  • •Remote work options

Workation & Sabbatical

  • •Workation opportunities

Competitive Pay

  • •Competitive compensation
  • •Equity package

Public Transport Subsidies

  • •Deutschland ticket

Healthcare & Fitness

  • •Urban Sports Club
  • •Nilo Health

Other Benefits

  • •Job Rad
  • •Office in Berlin or Munich

Free or Subsidized Food

  • •Weekly sponsored office lunches

Learning & Development

  • •Training and development budget

Team Events

  • •Regular team events
  • •Game nights
  • •Social activities

Ergonomic Workplace

  • •Adjustable desks

Modern Office

  • •Social areas

Snacks & Drinks

  • •Fresh fruits
  • •Cereals
  • •Drinks
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Parloa and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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