Description

In this role, you will be the go-to support specialist for hospitality customers, tackling everything from troubleshooting technical issues to enhancing service quality. Your day will involve engaging with customers and collaborating with global teams to ensure top-notch support.

Requirements

• •Previous customer service experience or technical support
• •Strong attention to detail
• •Excellent verbal and written communication skills in German and English
• •Basic experience using common online, mobile, and desktop platforms
• •Experience interacting with customers through Phone, Email, Ticketing, and Live Chat platforms
• •Experience or knowledge of the Hospitality industry
• •Experience supporting a SaaS product
• •Experience supporting an iOS application
• •Computer networking experience or interest
• •Passion in technology
• •Working knowledge of Mac OS and basic knowledge of HTML/CSS
• •Hospitality experience
• •Dutch or French written and verbal communication skills

Tasks

• •Serve as the first point of contact for customers
• •Assist customers with a variety of requests
• •Investigate and troubleshoot hardware and software issues
• •Engage positively with hospitality customers and partners
• •Maintain high support standards via phone, chat, and email
• •Utilize troubleshooting techniques to identify customer issues
• •Document and track customer interactions in support platforms
• •Assist in identifying and escalating product issues to Quality Assurance
• •Promote improvements to products and services
• •Work within a schedule to ensure customer support availability

Tools & Technologies

Benefits