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German Speaking Customer Care - Climate Tech(m/w/x)
German-speaking customer support for climate tech solutions via phone, email, and chat. Previous customer service experience preferred. Fully paid relocation package, two extra salaries annually.
Requirements
- Fluency in German and English (written and verbal)
- Strong communication and interpersonal skills
- Previous customer service or care experience preferred
- Ability to manage multiple inquiries in a fast-paced environment
- Detail-oriented with excellent problem-solving capabilities
- Passion for sustainability and climate technology
- Customer support software experience beneficial
- High School or equivalent education
Tasks
- Assist German-speaking customers via phone, email, and chat
- Respond to inquiries about climate tech products and services
- Document customer interactions in the CRM system
- Maintain accurate customer records
- Collaborate with team members to resolve customer issues
- Provide detailed information on climate tech product features
- Collect customer feedback for service enhancement
- Analyze customer feedback to improve service quality
- Participate in training on climate tech advancements
Education
- High school diploma
Languages
- German – Native
- English – Native
Benefits
Bonuses & Incentives
- Monthly performance bonus
Competitive Pay
- Two extra salaries per year
Other Benefits
- Fully paid relocation package
- Accommodation finding support
Healthcare & Fitness
- Health insurance
- Private health insurance
Learning & Development
- Fully paid training
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German Speaking Customer Care - Climate Tech(m/w/x)
German-speaking customer support for climate tech solutions via phone, email, and chat. Previous customer service experience preferred. Fully paid relocation package, two extra salaries annually.
Requirements
- Fluency in German and English (written and verbal)
- Strong communication and interpersonal skills
- Previous customer service or care experience preferred
- Ability to manage multiple inquiries in a fast-paced environment
- Detail-oriented with excellent problem-solving capabilities
- Passion for sustainability and climate technology
- Customer support software experience beneficial
- High School or equivalent education
Tasks
- Assist German-speaking customers via phone, email, and chat
- Respond to inquiries about climate tech products and services
- Document customer interactions in the CRM system
- Maintain accurate customer records
- Collaborate with team members to resolve customer issues
- Provide detailed information on climate tech product features
- Collect customer feedback for service enhancement
- Analyze customer feedback to improve service quality
- Participate in training on climate tech advancements
Education
- High school diploma
Languages
- German – Native
- English – Native
Benefits
Bonuses & Incentives
- Monthly performance bonus
Competitive Pay
- Two extra salaries per year
Other Benefits
- Fully paid relocation package
- Accommodation finding support
Healthcare & Fitness
- Health insurance
- Private health insurance
Learning & Development
- Fully paid training
About the Company
Mercier Consultancy
Industry
Science
Description
Mercier Consultancy provides customer care for climate technology solutions, assisting German-speaking customers and contributing to a sustainable future.
Not a perfect match?
- Mercier Consultancy
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