Strategic Customer Success Manager(m/w/x)

Requirements

• Bachelor’s degree in Engineering (Mechanical, Aerospace, or similar)
• Direct experience or deep understanding of CFD, FEA, or Thermal Analysis (highly preferred)
• 5+ years in high-growth SaaS environment
• Experience in technical customer-facing role (CSM, Account Management, or Technical Account Management)
• Proven track record of carrying a quota
• Successful management of renewals and expansions
• Understanding of the business of engineering
• Exceptional communication skills
• Ability to navigate complex organizational structures
• Ability to influence senior decision-makers
• Ability to solve business problems
• Comfort with CRM data (Salesforce/HubSpot)
• Ability to use CRM data to drive strategy
• Team-first mentality
• Ability to thrive in a team-selling environment
• Collaboration with Sales and Technical Account Teams

Tasks

• Advise VPs, Directors, Executives, and Engineering Champions
• Align SimScale capabilities with strategic goals
• Manage commercial health of customer accounts
• Ensure ARR retention
• Identify upsell and cross-sell opportunities
• Deliver accurate revenue forecasts
• Lead Strategic Business Reviews (SBRs) and QBRs
• Focus reviews on ROI, value realization, business impact
• Identify at-risk accounts using data
• Execute recovery and mitigation strategies
• Represent the customer internally
• Partner with Product and Engineering on roadmap
• Collaborate with Marketing on customer advocacy and case studies
• Leverage automation and best practices for portfolio management
• Ensure high-touch experience via one-to-many strategies

Work Experience

Education

Languages

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