Sr Account Representative, Large Enterprise Commercial(m/w/x)

Description

In this role, you will be the key driver of merchant success, managing relationships and account strategies while advocating for merchant needs. Your day-to-day responsibilities will involve enhancing account health, driving revenue growth, and ensuring a seamless onboarding experience.

Requirements

• •3+ years relevant experience or equivalent education and experience
• •Relevant experience in account management, client success, or sales
• •Strong knowledge of the payments industry
• •Deep understanding of e-commerce and payment solutions
• •Proven success managing and growing accounts
• •Expertise in building and maintaining strategic relationships
• •Exceptional communication and negotiation skills
• •Analytical and strategic thinking skills
• •Proficiency in using CRM tools (e.g., Salesforce)
• •Collaborative and adaptable in a fast-paced environment
• •Fluency in German and English

Tasks

• •Collaborate with internal teams to improve process quality
• •Identify actions for process enhancements
• •Recommend solutions to boost efficiency and effectiveness
• •Monitor and manage account health and performance
• •Provide analytical insights for business decisions
• •Develop and execute account strategies aligned with PayPal’s vision
• •Drive revenue retention and upsell opportunities
• •Negotiate and manage complex contracts and agreements
• •Proactively identify and mitigate risks to merchant satisfaction
• •Advocate for merchant needs within PayPal
• •Oversee merchant operations for seamless onboarding and integration
• •Anticipate future merchant needs through deep insights
• •Build and maintain strategic relationships with merchants
• •Coordinate cross-functional teams to meet account plans
• •Manage pipelines and accurately forecast revenue
• •Leverage industry insights to refine account strategies
• •Inspire collaboration and continuous learning within the team

Tools & Technologies

Benefits